Accessibility of statutory insurance services for private customers

This document describes the accessibility of statutory insurance services for private customers at the op.fi website.

The website is provided by Pohjola Insurance Ltd. Its accessibility has been assessed by accessibility experts working for Pohjola Insurance on a project basis and by means of self-assessments of web accessibility.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures) and the VoiceOver screen reader app.

The provisions on accessibility are included in the Act on the Provision of Digital Services. 

This accessibility statement was created on 22.9.2020 and was last updated on 22.9.2020.

Accessibility status

This website partly fulfils the requirements. We will try to correct all listed issues in the statutory insurance services during spring 2021. 

Please see below for a list of non-conformities and exceptions applicable to the requirements.

Non-accessible content 

One accessibility issue in the service to purchase statutory motor liability insurance is that the colour contrast of reports does not fully meet accessibility requirements. In addition, the services do not yet fully support the use of assistive technology such as screen readers, and there are problems in keyboard navigation. Other common issues in loss reports include insufficient availability of text alternatives for graphic elements.

Attachment files in the service, such as insurance terms and conditions (PDF), product descriptions (PDF), forms, certificates of insurance (PDF) and other files will be redesigned to meet accessibility requirements. Due to the large number of documents and forms, some documents may fail to meet accessibility requirements as described below. We will try to correct these issues in spring 2021.

The site does not yet meet the following accessibility requirements specified in the WCAG (Web Content Accessibility Guidelines).

Accessibility issues in the purchase of statutory motor liability insurance

Screen readers

WCAG 1.1.1 Non-text Content
WCAG 1.3.1 Info and Relationships
WCAG 1.3.2 Meaningful Sequence
WCAG 1.3.5 Identify Input Purpose
WCAG 2.2.1 Timing Adjustable
WCAG 2.4.1 Bypass Blocks
WCAG 2.4.4 Link Purpose (In Context)
WCAG 3.2.2 On Input   
WCAG 3.3.1 Error Identification
WCAG 3.3.2 Labels or Instructions
 WCAG 3.3.3 Error Suggestion
WCAG 4.1.2 Name, Role, Value
WCAG 4.1.3 Status Messages

Keyboard accessibility

WCAG 2.1.1 Keyboard
WCAG 2.2.1 Timing Adjustable
WCAG 2.4.3 Focus Order
WCAG 2.4.7 Focus Visible

Colours and font size

WCAG 1.1.1 Non-text Content
WCAG 1.4.3 Contrast
WCAG 1.4.11 Non-text Contrast

Accessibility issues in statutory insurance documents, printouts and forms  

Screen readers 

WCAG 1.1.1 Non-text Content
WCAG 1.3.2 Meaningful Sequence

Colours and font size

WCAG 1.1.1 Non-text Content
WCAG 1.4.12 Text Spacing

Content the modification of which would cause a disproportionate burden

The insurance service does not include content whose modification would be a disproportionate burden.

Content to which accessibility requirements are not applicable

The insurance services do not include content to which accessibility requirements are not applicable. 

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000