Accessibility statement for Pohjola Insurance’s Live It website

This statement concerns the accessibility of the Live It website (https://elase.pohjolavakuutus.fi). The service is the online service for the companies of OP Financial Group.

The accessibility of the Elä se website by Pohjola Insurance has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of a web accessibility self-assessment.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices and the Safari web browser (touch gestures).

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility report was prepared on 30 November 2021 and was last updated on 29 September 2023.

Accessibility of the digital service

Pohjola Insurance’s Live It website meets the accessibility requirements. The content mainly consists of functions that can also be accessed by assistive technologies.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000