Accessibility statement for the application to increase the credit limit on a K-Plussa Maksuaika card

This accessibility statement applies to the application to increase the credit limit on a K-Plussa Maksuaika card at uusikortti.fi. The application is also accessible via OP Financial Group’s website at op.fi.

This accessibility statement was drawn up on 1 December 2020 and last updated on 1 January 2021.

Accessibility of the digital service

No detailed accessibility testing has been carried out, as the site will be retired and replaced with a new solution in April 2021. This accessibility statement will be updated once the new service goes live. The current application does not comply with digital accessibility standards.

Accessibility issues that would be a disproportionate burden to fix

A new service that will replace this site is being developed at the moment. The new service is due to go live in April 2021. Fixing the accessibility issues with the current application would be a disproportionate burden.  

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000