Effects of the coronavirus on banking and insurance services

This page contains instructions related to the coronavirus and news on banking and insurance affairs.

How can I use banking and insurance services?

In this situation, we recommend that you use our digital channels.

Our customer service is busy, especially with matters related to travel insurance, repayment holiday applications and saving and investing. We apologise for the unusually long waiting time in our telephone and online message services.

Due to this exceptional situation, there may be changes in the opening hours and services of bank branches. Please also note that the number of people in the waiting rooms of OP cooperative banks has been limited to 10 people. Some of our banks also offer separate service hours for people in high-risk groups. To check the situation of your own OP cooperative bank, go to our op.fi website.

How can I help a close person who regularly goes to branch teller services?

It is important that people help those around them who can’t use an online bank, banking app or payment card. For example, older people, people with intellectual disabilities or those under legal guardianship may need support.

Please make sure, together with the person you’re helping, that all their payments will be made in some other way than by visiting the bank branch. Regular payments can be changed into direct payments which are free of charge. It means that a bill will be automatically paid on time, using the correct payment details. If using a direct payment is not possible, a payment envelope is another method. In that case, please make sure that the person you’re helping has enough payment envelopes for coming payments. You can go to any OP cooperative bank branch and get payment envelopes for the person.

Read more about direct payment, payment envelopes and other ways to pay bills

Bank branches’ teller services have many customer contacts. Using our services must be as safe as possible especially for people in risk groups. This is why it’s important that all customers who can use our self-service channels – OP-mobile, op.fi (in Finnish for private customers) or payment card – do use them and avoid visiting our branches.

27.3.2020 What's new

Please avoid visits to branches, especially on 1–10 April

The teller services in our branches are busier than usual around the turn of the month, because many pensions and Kela’s allowances are paid then. This is why it’s very important that as many people as possible use our self-service channels instead of coming to bank branches.

25.3.2020 What's new

New banking phone line for people in need of special support and those helping them

Our phone number 010 252 9627 is now there for you to help those in need of special support and their close friends and relatives on weekdays from 9 am until 4 pm. We want to ensure that those in need of special support can do their banking transactions easily in the prevailing exceptional situation too.

Help with financial worries

 

How does insurance cover?