We need more time to pay the invoice. What should we do?
Contact customer services to agree on a payment date before the due date stated on the invoice.
What will happen if we are unable to pay the insurance premium?
If you have not paid the insurance premium by the due date, we will send a payment reminder 14 days later.
If you are unable to pay the reminder invoice, we will send a notice of termination concerning your voluntary insurance policies, stating the final payment deadline. If you do not pay the invoice by the final deadline, we will terminate your voluntary insurance policies and send a final invoice for the period when the insurance policies were valid.
Statutory insurance policies (occupational accident insurance and motor liability insurance) are not terminated when they remain unpaid. Instead, they are transferred for debt collection.
Our invoice includes penalty interest for late payment and reminder fees. What are these?
If you paid your previous invoice after the due date, your next invoice will include penalty interest calculated according to the payment date.
Fees are also charged for payment reminders and, if these reminder fees are not paid along with the invoice, they will be transferred to your next invoice. The invoice always states the previous invoice from which the fees were transferred.
Our invoice has been transferred to a debt collection agency or debt enforcement. What should we do?
If your insurance invoice has been sent onwards with good reason – meaning that you did not pay the invoice by the deadline – you can contact the debt collection agency or enforcement office to agree on payment.