Our bank branches’ teller services have many customer contacts. Using our services must be as safe as possible, especially for people in risk groups. This is why it’s important that all customers who can use OP-mobile, the op.fi service (in Finnish for private customers) or a payment card do use them and avoid visiting our branches.
Does your matter require visiting a branch?
We recommend booking appointments primarily for phone or online meetings. However, if your matter requires visiting a branch office, please follow the health authorities’ recommendations:
- Wear a face mask.
- Remember to keep the 2-metre safety distance.
- Greet without shaking hands.
More information on the recommendations is available on the THL website.
Only visit a branch office if you are completely symptomless.
Have questions about banking and insurance affairs?
We have compiled coronavirus-related news and banking and insurance instructions on one page to support our customers.
If you are not yet very familiar with our digital services, read more about their use in the beginner’s guide.
Our customer service chat will help you on the op.fi service and OP-mobile. You will also find answers to frequently asked questions on the op.fi service.