The SMSes may claim that use of the customer’s account has been prevented and resemble genuine SMSes sent by OP. The SMSes include a link.
The emails may claim that use of the customer’s card has been temporarily prevented, and the customer should activate their card by clicking the link in the message.
The links in both messages may direct you to a phishing website resembling the op.fi service, where you are asked to enter your online user ID and your password. The phishing website may also be used to gain access to payment cards or online user identifiers of other banks. To our knowledge, some customers of banks other than OP have also received these messages.
Never use a link received by SMS or email to log into an online bank
- Never give your user identifiers to anyone – a bank or the authorities will never ask you for these by SMS, phone or email.
- Never download any software into your device if you are asked to do so by someone whose message you did not expect.
- Never confirm any transactions you didn't make yourself.
- Keep your user ID in a safe place so that no unauthorised person can obtain it, not even a family member.
- If you are uncertain about anything, always contact our Customer Service before taking any other action.
If you suspect that your user ID has fallen into the wrong hands, please do as follows:
Immediately deactivate your OP eServices user ID by calling OP Customer Service at 0100 0500.
Outside service hours, deactivate your user ID by calling OP Deactivation Service at +358 100 0555 (24/7).
Be sure to also call our Customer Service during service hours to report the incident.
Are you sure you’re on the genuine OP website?
The bank will never send you a link to any website that would require you to log in with your online user ID or give your card details. Only criminals do so.
If you are uncertain about the legitimacy of the message you have received, always contact your own bank first before doing anything else.
- Do not open the link or any attachments before checking with your own bank’s customer service.
- Never confirm such payment transactions or linking to a device that you do not recognise.
- Check the browser’s address bar to make sure that you are at the right address, and that the address is protected.
- Click on the padlock in the address bar to view the website’s digital certificate. Check the following:
- The website's certificate has been issued to OP Financial Group (e.g. OP Osuuskunta)
- On the genuine OP website, the certificate states the address www.op.fi and in OP Identity Provider Service the address saml-idp.op.fi.
- The certificate is valid
- The issuer/publisher of the certificate is Symantec, Entrust or DigiCert