Changes in acceptable personal ID documents

We will discontinue accepting certain personal ID documents as of 1 February 2020. For our existing customers, the transition period will be until 31 July 2020.

In the future, we will no longer accept the following documents for identity verification:

  • health insurance card with a photograph (Kela card)
  • cardboard driving licence (issued before 1 October 1990)
  • alien’s passport
  • refugee travel document.

We will discontinue accepting the above-mentioned documents in order to further improve the security of transactions.

If necessary, get a new personal ID document during the transition period

During the transition period from 1 February to 31 July 2020, our existing customers can continue to prove their identity with a health insurance card with a photograph (Kela card), a cardboard driving licence, an alien’s passport or a refugee travel document. If you have some other acceptable personal ID document, please bring it with you the next time you visit an OP branch office. To make sure that you can use our services in the future, too, you must acquire an identity card, passport or a new type of driving licence during the transition period.

All our new customers are required to provide an acceptable personal ID document as of the beginning of the transition period, 1 February 2020. 

Which matters will not be affected by the change?

The change will not affect OP identifiers granted before 1 February 2020, such as OP eServices user identifiers. You can continue to use our services with your existing user identifiers even if you presented some of the above-mentioned personal ID documents when applying for them.

Acceptable personal ID documents as of 1 February 2020

You can find a list of all acceptable personal ID documents on the service.

Read more about acceptable personal ID documents​