Thanks to the feedback, we have made several changes to our products and services. This article includes some examples of the services we have improved on the basis of the feedback we have received.
Banking services
Renewed payment templates streamline the payment process
We have improved our payment templates according to our customers’ wishes. In future, you will be able to save multiple payment templates with longer names and less required information.
Payment support from the chat service and OP-mobile notifications
When you have enabled OP-mobile’s notifications, you will receive a notification, e.g. every time your card payment fails, and you will be able to raise your spending and withdrawal limits by tapping the notification. Op-mobile also includes a chat service, which will provide you with help and instructions to raise your spending and withdrawal limits in order for your payments to succeed.
You can check your card’s PIN yourself in OP-mobile or the op.fi service
Based on customer feedback, we have made it possible to check your card’s PIN on OP-mobile or the op.fi service yourself. Before this change, the only way you could check the PIN was by ordering it by post from the self-service or customer service. You can find your PIN under Card settings.
Your card’s PIN is fast and easy to check from your card settings on OP-mobile or the op.fi service (log in to op.fi in Finnish or Swedish).
Corporate eServices simpler than before, new features coming soon
When you log in to the op.fi service for corporate customers, you will easily find services in the op.fi service’s homepage on the basis of your access rights. The contents of the services and functions will not change. Our aim is to improve the findability of various services and harmonise the look and feel and layout of the homepage. We will introduce more new features on the homepage in spring 2023, so that you can use services as smoothly as possible according to your needs.
Corporate banking transactions can now also be done on OP-mobile
From the beginning of March, you can handle both personal and corporate banking matters on OP-mobile – in one app and using the same user ID as before. You’ll no longer need OP Business mobile as you can switch over to using only OP-mobile. You’ll have the same services on OP-mobile as on OP Business mobile and also a comprehensive selection of services for personal customers.
Insurance Services
Can’t find your insurance bills and certificates in the online service? Now you will!
In early 2022, we launched a service through which our personal customers can view their insurance bills and request more payment time at op.fi and OP-mobile. However, the new service proved difficult to locate among our large selection of online services. Finding certificates of insurance in the op.fi service has also been difficult at times.
Thanks to the feedback, we have increased the visibility of both insurance bills and certificates by moving the links to the Insurance menu, where they are easily found.
New contact method for busy entrepreneurs
Running a business can take all your attention during the work day, which leaves you no time to call the Customer Service during its opening hours. Although many insurance matters can be easily managed through op.fi at any hour, some issues are better discussed with an expert.
We have developed a new way of contacting us on the corporate insurance pages. At bottom of the page, there is now a form which allows you to leave a contact request for one of our experts. Fill in the form with the basic information regarding the reason for your contact so that our experts can look into the issue before contacting you.
Assistance for various loss management situations
Losses are often unexpected, and you rarely have previous experience regarding them. We have developed a service for a our personal customers which provides instructions in the event of loss or damage and helps manage previously reported losses. There is no more need to wonder if you have to file a new loss report for additional expenses, how to claim compensation and when to turn to one of our loss partners.
Our new service is already used by 10,000 customers per month. Pohjola Claim Help is also an easy way to receive assistance for different loss situations. Claim Help is available at claimhelp.pohjola.fi and on the OP-mobile app.
Do you want to learn more about feedback?
Our previous news item includes additional information in the services we have improved before on the basis of the feedback we have received.