Nainen on kahvilassa. Pöydälle on kahvikuppi ja sanomalehti.

The strike of the Finnish Post and Logistics Union (PAU) has ended – possible delays in mail arrival

PAU’s strike, which went on for almost three weeks, has now ended. The impacts of Posti’s delivery, processing and transport strike are visible in many fields, banking and insurance included, although the strike has ended

The strike also affected the mailings sent by us, which is why the mailings may arrive with a delay after the strike.

Please also note that letters sent to us by our customers, such as payment envelopes, may arrive late.

There will also be a delay in the delivery of OP Lehti magazine which comes out between 28 and 29 November, and Hippo magazine which comes out on 5 December.

Managing banking transactions after PAU’s strike

Are you running low on key codes? If necessary, pick up a new key code list at an OP bank branch

Were you notified on OP-mobile or that there are less than 20 key codes left on your key code list?

If you use the key code list often, such as daily, and you suspect that you may run out of key codes, pick up a new key code list at an OP bank branch nearest to you. Please note: you need to have at least three key code pairs left on your old list to replace the list.

If you run out of key codes, and/or you are not able to switch to a new key code list online, visit the OP bank branch nearest to you with a passport or picture identity card.

Did you know that if you enable OP-mobile, you can manage your banking and insurance transactions without a key code list? On OP-mobile, you can log in and confirm payments and transactions with the Mobile key. 

Read more about OP-mobile

Cards will arrive with some delay

The strike caused delays in the arrival of new and replacement cards. In terms of cards, we recommend that you keep using your current card. If you have no card in your use at the moment, you can withdraw cash at a bank branch.

Repayment of card credit, Flexible Consumer Credit and Special Consumer Credit

Please note that although bills may arrive with delay, you still need to repay your credit as agreed. You can find the credit billing details on the previous bill and on  

Possible delays in currency orders

The fastest way to get travel currency is to order it to be picked up directly at Helsinki-Vantaa Airport. Possible delays may still occur in currency orders arriving at post offices and OP bank branches.

Learn more about ordering travel currency

E-invoice and direct payment ensure bill payment in exceptional situations too

E-invoices will arrive on OP-mobile or, where they can be confirmed in good time before the due date. You can order e-invoices on and OP-mobile.

Bills are likewise sent electronically in the direct payment service, and they are paid from your account automatically on the due date. You can make a direct payment order to a payee in your OP cooperative bank or by calling our telephone service. The new e-invoice order and direct payment order will be transmitted to your payee. After your order, the payee will send the next bill as an e-invoice or a direct payment. If you suspect that a payee has already sent you a paper bill, and you are not sure if the bill is going to arrive by mail before the due date, contact the payee.

Learn more about direct payment and ordering an e-invoice

View and print out online bank statements, regardless of time and place

The strike affected the mailings of printed bank statements, too. Switch from your printed bank statement to an online bank statement conveniently at

Managing insurance transactions after PAU’s strike

PAU’s strike affected insurance transactions, too. Insurance bill due dates have been postponed due to the strike. There will also be impacts in delivering insurance documents such as claim settlement decisions, and in ordering certificates of insurance such as Green Cards and travel insurance cards.   

Learn more about what you should note in insurance transactions during the strike 

For the latest information on mail delivery, visit Posti’s website:

Read Posti’s bulletins