AI at OP Pohjola – building the future with curiosity and boldness

AI is transforming financial services

We aim to be the forerunner in AI and technology among financial service providers in Finland. This journey is made together with experts, developers, researchers, and customers. We believe that in future, financial services will be based on curiosity, bold experimentation and a common will to build better solutions. At OP Pohjola, we build this future every day – with a long-term focus and for the best of Finnish society. 

Core elements of our technology vision include autonomous systems, digital understanding, and new forms of interaction – AI has a crucial role in all these areas. These themes help us understand how we can create services that are better, smarter and forward-looking. AI supports both the development of customer experiences and our internal processes. It helps us anticipate, analyse and make better decisions based on extensive data in a way that would be impossible for humans alone.

AI as a resource for employees and the entire organisation

AI is already an integral part of daily work at OP Pohjola. We utilise it in analytics, customer service, automation, and development work. AI helps us process information faster than ever before, make better observations, and find solutions to problems that require great accuracy and understanding of data. At the same time, it frees up our employees' time for the moments when human expertise is irreplaceable. These include listening, problem-solving, creative thinking, and supporting customers individually.  

At OP Pohjola, AI is an enabler that increases productivity, supports decision-making, and improves the employee experience. We develop our business processes with an AI First state of mind. This means that we also examine new practices and those in need of updating from an AI point of view from the start. At the same time, AI encourages experimentation and innovation, helping us create even better solutions for our customers. Above all, we see AI as a working partner that strengthens our competencies and supports smooth daily life in Finland.

Quantum computing and the new era of research

In addition to AI, we invest in technologies of the future, such as quantum computing. To accomplish this, we founded the Quantum and AI Research Centre (QARC) where we build next generation capabilities together with the leading experts in the field. QARC explores quantum computing applications related to the financial sector, develops quantum algorithms and agent systems, and examines the combination of machine learning and quantum technology. Our investment in quantum computing is a clear message about our desire to participate in building the sector's future, instead of just following it. 

The development of AI and quantum computing is accelerating, and OP Pohjola wants to be at the forefront of this transformation. We build technology that supports our customers better, strengthens the financial security of society, and gives employees new opportunities to learn and succeed. To us, AI is primarily an opportunity to create a better and more sustainable future.