We’re conducting a customer survey for our banking customers in December 2023.
With the survey, we want to find out how satisfied our customers are with our services and owner-customer benefits. By responding and providing feedback, you can influence the development of our services.
We have selected a random sample of our personal customers for the survey, which is being conducted by Feelback Oy for OP Financial Group. Feelback Oy will send personal emails to collect the responses.
To take the survey, you don’t need to log in or give your payment card details. OP Financial Group never sends you links to any websites that ask you to log in with your OP’s user ID or give your card details.
OP has commissioned Feelback Oy to carry out customer surveys and research. Feelback acts as a data processor on the account of the OP Financial Group companies and has signed an agreement on the processing of personal data on their behalf. Only the transfer of data takes place between the data controller and the data processor. No personal data will be disclosed to Feelback Oy for its own purposes.
Source of address: OP cooperative bank customer data file. To find the data file’s privacy notice, go to.
- OP cooperative bank customer data file
- Additional information on personal data processing at OP Financial Group is available here
To manage your consents, permissions and prohibitions, go to OP-mobile or log into op.fi (in Finnish or Swedish).