OP Uusimaa Customer Service, Quality and Development
At OP Uusimaa, customer service goes far beyond customer contact – it is impactful interaction, doing things in a solution-oriented way and continuous improvement. To us, customer service is an integral part of the bank's strategy and leadership, and its significance is constantly growing. We work with passion and as one team. Customer service at OP Uusimaa is a community where everyone –both customers and co-workers – are treated as individuals. We invest in our employees' wellbeing and competence and ensure that everyone can succeed in their work.
What we do
The Customer Service, Quality and Development function is comprised of multi-skilled teams responsible for daily banking services, financing and asset and wealth management for our personal and corporate customers by phone, chat and online message. Customer Service is also responsible for solving more demanding investigative tasks. Our goal is to solve the customer's matter with the highest possible quality, in a customer-focused and efficient way.
Our function includes the Quality unit, which helps the bank implement the first line of defence in risk management and succeed in ensuring regulatory compliance and a high quality of operations. The Quality unit serves as a partner to business functions in day-to-day matters and is responsible for quality reporting for the bank's first line of defence. In the Quality unit, we also solve demanding tasks related to the fight against financial crime.
The Service Production and Development unit provides reporting, analytics, resource planning and process development to support service management and decision-making across the entire bank. In addition, the unit is responsible for coordinating the development of operations and customer experience. The unit is a partner to business functions in both day-to-day matters and future planning, ensuring the bank's competitiveness and the development of internal productivity.
Why work with us?
- Versatility of skills creates opportunities: Our teams are made up of a diverse range of financial sector experts working in various roles. With us, you have the opportunity to broaden your expertise depending on your interests and business needs and learn from co-workers whose competencies complement your own.
- Career paths and professional development: Customer service offers diverse work tasks and opportunities to grow as a professional. We support continuous learning and development in daily work tasks, various training courses and coaching, and through leadership by coaching.
- Meaningful work: Our customer service has a pivotal role in the development of better customer experience, productivity and the bank's competitiveness.
- Positive and flexible work environment: Our employees highlight the value of the immediate work community: for us, co-workers and teams are sources of strength. Hybrid work and flexible hours also support our employees' work-life balance. Many of our employees see their work as meaningful and suitably challenging, and this is also reflected in their satisfaction with their own and the team's work.
Would you like to join us doing meaningful work and help develop the future of customer service? Join us in building the best customer experience in the financial sector at OP Uusimaa!