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Filling in a loss report online

Have you had an accident or mishap? As a Pohjola Insurance customer, you can file a loss report conveniently at op.fi or on OP-mobile. See below for instructions on filing a loss report, providing any supplementary information or making a further claim.

Before a loss report: Pohjola Claim Help

Do you know what to do in the event of loss or damage? Whether you are dealing with water damage at your home, a minor car collision, illness or injury to a pet, you can find instructions on what to do from Pohjola Claim Help.  Type in a brief description of what happened and Pohjola Claim Help will search for the relevant instructions and the contact information of partner doctors, repair shops and service centres to assist you.  When you contact our partners in the case of loss or damage, you don’t necessarily have to fill in a loss report and file a claim yourself, as our partners will do this for you. 

 

Instructions on filing a loss report

New loss report

To file a new loss report, log into the op.fi website, go to the Claims section and select Report a loss. After this, you can select the person who the loss concerns and the insurance under which you want to claim compensation.

You don’t need to attach any receipt or supporting documents to the loss report unless you are specifically asked to do so. If you are required to send receipts in order for the loss report to be processed, you can add them afterwards by providing supplementary information about the loss. 

Illness or accident? Further claim OR Supplementary information to a claim already filed

If you have already filed a loss report in relation to an illness or an accident and want to report new costs or submit additional information relating to the loss, you can do this in the Claims section in the Filed claims list. Search the list for the loss you reported there and either file a further claim or give additional information as instructed here:

  • File a further claim when you want to report new costs arising from a personal injury.
  • Send additional information when more detailed information is needed to process a personal injury: for example, if you have been asked to submit supporting documents or a description of the incident.
Supplementary information to a claim already filed

You may be required to send receipts or other supporting documents in order for your loss report to be processed. Correspondingly, the injury may give rise to new costs that you haven’t taken into account in your original loss report.

If you have already reported the loss and have to report new costs or give additional information, you can do this in the Claims section in the Filed claims list. Search for the loss you reported in the list to find the “Send additional information” option.

Please note that with respect to illness or accident, any additional costs arising from the loss should, exceptionally, be reported by means of a further claim, not by providing supplementary information. To provide supplementary information or file a further claim, see the instructions above.