Sales and customer service

Katariina Säntti ja Hanna Heinonen

The mindset of a forerunner – riding the crest of the wave in the developing banking sector

According to Katariina Säntti and Hanna Heinonen, the continuous change in the financial sector can be seen in the positive development of working culture.

Pekka Lensu

Growth and learning as basis for career development – Pekka's career story from sales rep to manager

Pekka Lensu was never supposed to become a manager, but that’s exactly what happened. Today he’s head of Banking Services within OP’s Centralised Service Production, with some 1,000 working under him.

Jenna Hurme

From claims handling to robotics designer – a fearless step into keeping up with the times

Reinvention and competencies have long been topics of lively discussion in the hallways of Vallila and the coffee rooms of bank branches. What does reinvention mean in our day-to-day work? Here’s one interesting story.

Uratarina Erika Järvinen

Dedicated customer service and training – Erika Järvinen's career leap stems from goal orientation and job satisfaction

After joining OP, nothing has held back the career advancement of the energetic talent with a great spirit. In her almost eight years with OP, Järvinen has taken many career steps from the bank branch to Telephone and Online Services and further to her current job as a trainer of experts within Centralised Service Production.

Opiskelijat ja vastavalmistuneet

Knowledge building and personal growth – Renja Raatikainen's educational journey from customer service to finance management

OP's brand had a strong presence in a Tervo village and the company with a reputation of being customer-focused, humane and promoting community spirit seemed like a good place to work. Matching values seemed important to Raatikainen already during her summer job.