Call us

Our experts are there for you to serve you in nationwide service numbers in banking, insurance and investment affairs.

Banking services

We'll be able to serve you faster if you call us on other days than Mondays or around the turn of the month.

For private customers
0100 0500

Personal banking service is available to you Mon–Fri 8–22 and Sat 10–16.

For corporate customers
0100 05151

Service hours for corporate banking, Mon–Fri 8–20.

Reports of lost or stolen cards
OP Deactivation Service (cards) 0100 0555, 24/7
Deactivation Service for online service user identifiers and Siirto payments 020 333, 24/7 

 

Insurance services

For private and corporate customers
0303 0303

Personal service is available at this service number Mon–Fri 8.00–22.00 to private customers and Mon–Fri 8.00–20.00 to corporate customers.
We also serve private customers in matters related to insurance on Saturdays 10.00–16.00.
In claims, our service hours are Mon–Fri 8.00–18.00.

For matters related to insurance claims, you can consult OP Claim Help any time of the day.

The risk of windscreen to cars is currently high. In the event of damage to your windscreen, you can go directly to our windscreen repair center. You do not have to call us or file a loss report yourself

Private customers
Motor liability insurance 030 105 500, Mon–Fri 8–18

Corporate customers
Motor third party liability and accident insurance 030 105 501, Mon–Fri 8–17

Private and corporate customers
Motor third party liability accidents 030 105 502, Mon 9–17, Tue–Fri 9–15
Work-related accidents 030 105 503, Mon 9am–5pm, Tue–Fri 9–15
Saving-through-insurance service (OP Life Assurance Company Ltd) 010 253 6100, Mon-Fri 8–18
Insurance online buyer support 010 253 6139, Mon–Fri 8–18 (only in Finnish)

Emergencies related to motor vehicle damage
If your journey is interrupted because of engine trouble or vehicle damage. Falck +358 (0)10 253 0012, 24/7

Serious injuries and illnesses during a journey abroad
Eurooppalainen's travel emergency service +358 (0)10 253 0011, 24/7

Authenticate yourself with your personal online user identifiers for eServices

When you call us, use your personal online user identifiers and do your banking and insurance transactions in the most convenient way. This means that making agreements and orders is as confidential and effective as doing your transactions at a bank branch. Orders accepted over the phone are subject to a charge based on our list of service charges and fees.

Corporate customer, call us >

Number beginning with 0100

  • the charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list

Number beginning with 0303

  • from domestic mobile subscriptions €0.0835 per call + €0.12 per minute (VAT included)
  • from landline network €0.0835 per call + €0.12 per minute (VAT included)

Number beginning with 010

  • from landline network and domestic mobile subscriptions €0.0835 per call + €0.167 per minute (VAT included)

Telephone service for statutory insurance

  • from domestic landline network: local call charge; from mobile subscriptions: mobile call rate charged by teleoperators

To ensure the best possible customer service that is also comprehensive, OP records telephone conversations. All telephone calls to and from OP are recorded to ensure customer service excellence. The basis for all telephone calls lies in their confidentiality and in the secrecy of telephone communication.