Deactivation service and emergency numbers for insurance

Deactivation service for bank or credit cards

If your card or PIN is lost or stolen, call the deactivation service right away

  • Deactivate your card by calling the OP Deactivation Service at +358 100 0555 and your user identifiers for OP eServices at +358 20 333

Emergencies related to motor vehicle damage

If your journey is interrupted to a failure of or damage to your car, please call:

Serious injuries and illnesses during a journey abroad

  • Eurooppalainen’s Travel Emergency Service +358 (0)10 253 0011 (24/7)

  • At Pohjola Claim Help can find the nearest reliable doctor or hospital in your destination and instructions for various situations of loss or damage.

  • The contact details of the Euro-Center nearest your destination will be on Euro-Center's website.

Other phone numbers

  • OP Insurance's telephone service, 0303 0303 (in English),
    • Insurance serivces Mon-Fri 9am–4pm, for claims on Mon-Fri 8 am–6pm
    • outside the service hours you get instructions from the phone number for emergencies
  • In statutory policies, we are pleased to serve you on the following numbers on weekdays 9 am–5 pm
Fill in a loss report conveniently at op.fi and on OP-mobile

You make file a loss report and a claim easily and safely in our Internet Service and OP-mobile. If you have the Extended Mobile Services package, you do not even need key codes for making a loss report.

Filing a claim for further compensation is equally easy in the Internet Service and OP-mobile.

Our chat service in the Internet Service will assist you in making a loss report. The chat service is available from Monday to Friday between 8 am and 10 pm and on Saturday and Sunday between 10 am and 6 pm.

Call charges

Telephone Service: +358 (0)10 253 1333 (in English)

  • From landline network: €0.0835 per call plus €0.07 per minute
  • From Finnish mobile subscriptions: €0.0835 per call plus €0.17 per minute

Switchboard 010 253 000 and other numbers beginning with 010

  • From landline network €0.0835 per call plus €0.07 per minute
  • From Finnish mobile subscriptions: €0.0835 per call plus €0.17 per minute when called from mobile subscriptions

Statutory motor liability insurance: +358 (0)30 105 500

  • From Finnish landline network: local call charge; from mobile subscriptions: mobile call rate charged by telephone service providers

Motor claims under statutory insurance +358 (0)30 105 502

  • From Finnish landline network: local call charge; from mobile subscriptions: mobile call rate charged by telephone service providers