Reports of loss

Cards

If your card or PIN is lost or stolen, call the OP Deactivation Service right away at 0100 0555 (24/7)

When calling from abroad: +358 100 0555. Only your personal ID code is needed to deactivate your card. Also contact your own member cooperative bank and the police in the case of theft.

Personal online user identifiers

If your personal online user identifiers

  • are lost
  • stolen or
  • you suspect that the device you have used on OP eServices suffers a malware attack

Call the deactivation service right away at 020 333 (24/7).

When calling from abroad call at +358 020 333 also contact your own member cooperative bank and the police in the case of theft or fraud of your personal online user identifiers.

Loss of user identifiers for Corporate Cash Management Service

Contact the member cooperative bank which concluded the agreement. The bank locks the user identifiers.