Private customer, contact us

Faster transactions with user IDs

When you log into op.fi, you can ask help from our customer service also by chat or by sending an online message.

If you call our customer service, you need to identify yourself with your OP eServices user IDs. We can then help you with your personal banking or insurance matters. Orders accepted over the phone are subject to a charge based on our list of service charges and fees.


Banking services

0100 0500

Personal banking service is available to you Mon–Fri 8–19.
To find contact information of local banks, use our branch search. Search for a branch >

Please note that Mondays and the turn of the month are busy times in our telephone service. If you can call us on other days, we’ll be able to serve you faster.

Reports lost card or identifiers
OP Deactivation Service (cards) 0100 0555, 24/7
Deactivation Service to deactivate user identifiers and Siirto payments 020 333, 24/7 

 

Insurance services

0303 0303

Personal service is available at this service number for private customers Mon–Fri 8–22, Sat 10-16.
In claims, our service hours are Mon–Fri 8–18.

For matters related to insurance claims, you can also consult Pohjola Claim Help.

Motor third party liability accidents 030 105 502, Mon 9.00–17.00, Tue–Fri 9.00–15.00
Work-related accidents 030 105 503, Mon 9.00–17.00, Tue–Fri 9.00–15.00
Private customers’ motor liability insurance 030 105 500, Mon–Fri 8.00–18.00
Corporate customers’ motor third party liability and accident insurance 030 105 501, Mon–Fri 8.00–17.00

Online insurance purchases
Insurance online buyer support 010 253 6139, Mon–Fri 8.00–18.00

Saving through insurance
Saving through insurance telephone service (OP Life Assurance Company Ltd) 010 253 6100, Mon–Fri 8.00–18.00

Vehicle damage emergencies
If your journey is interrupted due to vehicle malfunction or damage. Falck +358 (0)10 253 0012, 24/7
Serious injuries and illnesses occurring while abroad
Pohjola Travel Emergency +358 (0)10 253 0011, 24/7


Call rates and recording

Number beginning with 0100

  • the charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list

Number beginning with 0303

  • from domestic mobile subscriptions €0.0835 per call + €0.12 per minute (VAT included)
  • from landline network €0.0835 per call + €0.12 per minute (VAT included)

Number beginning with 010

  • from landline network and domestic mobile subscriptions €0.0835 per call + €0.167 per minute (VAT included)

Telephone service for statutory insurance

  • from domestic landline network: local call charge; from mobile subscriptions: mobile call rate charged by teleoperators

To ensure the best possible customer service that is also comprehensive, OP records telephone conversations. All telephone calls to and from OP are recorded to ensure customer service excellence. All telephone calls are confidential and we respect the secrecy of telephone communication.