Finnish Financial Ombudsman Bureau
The Bureau's main duty is to provide financial-sector customers with counselling and investigation assistance. Its services are free of charge.
Learn more about the Finnish Financial Ombudsman Bureau
Consumer Disputes Board
The Consumer Disputes Board issues recommendations for decision in disputes between consumers and businesses. It has no general advice service but handles written complaints. Submitting a dispute to the Board is free of charge.
Read more about the Consumer Disputes Board
Before taking your matter up with the Consumer Disputes Board, you must contact Consumer Advice of a local register office.
Read more about Consumer Advice
Online Dispute Resolution
If you have a problem with a product or service you have bought online, you can use the Online Dispute Resolution site to try to reach an out-of-court settlement. On the site, you need to select a dispute resolution body for processing the complaint. In Finland, the dispute resolution bodies include the abovementioned Finnish Financial Ombudsman Bureau and the Consumer Disputes Board, which you can also contact directly.
Read more about Online Dispute Resolution