Changes to Visa and Mastercard credit as of 1 December 2021

Changes to the terms and conditions of Visa and Mastercard credit, and to service charges and fees, entered into force on 1 December 2021. In September, we informed those of our customers who are affected by the changes. This page includes more detailed instructions on changes to fees and charges for paper bills and to minimum monthly repayments of card-based credit.

We charge 3 euros for each paper bill sent for the outstanding credit card balance on your OP-Visa or OP-Mastercard

If you use OP eServices user identifiers, you can check your credit card billing method as follows:

  • OP-mobile: Accounts and cards - Select a card - Bill - Billing method
  • Op.fi service: Money (or Cards) - My cards - Select a card - Billing – Billing method

If you do not have OP eServices user identifiers, you can call our customer service to check which billing method you use.

Start using e-invoices or direct payment. These are free-of-charge billing methods.

  • Switch to e-invoices if you use OP eService user identifiers or those of another bank.
  • If you do not have the option of online banking, you can start using direct payment.

See our instructions below on how to start using these.

An e-invoice is a bill sent to your online or mobile bank in electronic format. Paying e-invoices is easy with a PC, tablet or smartphone. E-invoices are easy to use, flexible and secure, and have just one third of a paper bill’s carbon footprint.

The bill will arrive at least two weeks before its due date. You can choose when to pay the bill, from which account to pay it, and how much you will pay.

  • If you have OP eServices user identifiers, you can order e-invoice on OP-mobile or the op.fi service.
  • If you do not have OP eServices user identifiers, see your own bank’s instructions on how to start using e-invoices.

This is how you can order the e-invoice on OP-mobile or the op.fi service

1. First check the reference of your credit on OP-mobile, op.fi service or see your paper bill.

2. If you use OP-mobile, select Payments – E-invoices – Order and manage e-invoices.

If you use the op.fi service, go to e-invoices (E-laskut) here

3. Select Order e-invoices.

4. Enter OP Retail Customers plc in the search field.

5. Select the payee OP Retail Customers plc with Visa/Mastercard bill as the subject of invoice and tap Continue.

6. Enter your credit’s reference number.

7. Select payment account.

8. If you like, you can also have your bills to be confirmed and paid automatically on the due date. Please note that the selected payment settings apply to all OP’s Visa/Mastercard e-invoices.

9. Select Order e-invoice.

If you use OP-mobile, the most convenient way to get a notification of an arrived e-invoice by enabling notifications in the app’s settings. If you use the op.fi service, you can order a notification of an arrived e-invoice while ordering an e-invoice.

If you select automatic payment, please remember to check the bill transactions before the bill’s due date.

If you do not have access to online banking, direct payment is the easiest and safest way to pay bills. With direct payment, your bank will pay your bills for you on the due date. You will receive a notification by post from the payee, which provides details on the payable amount and your credit card transactions.

If you want to start using the direct payment option, call your own bank’s telephone service to agree on this. Keep the latest bill close at hand to check the details needed for the payment.

You can find the reference from:

  • OP-mobile (Accounts and cards - Select a card - Billing - Reference number)
  • the op.fi service (Money (or Cards) - My cards - Select a card - Billing – Reference number of bill)
  • of from the paper bill.

The paper bill surcharge will be included on your credit card bill. You cannot use OP bonuses to pay for the charge.

The new charge will not apply to the K-Plussa Maksuaika card or OP-Visa Platinum card.

 

 

The minimum monthly payment for OP-Visa credit is 2% of the outstanding balance

This change will apply to you if you pay the same amount on your credit card bill every month. The minimum payment is now based on the outstanding balance on the billing date. As the outstanding balance decreases, so too will the minimum payment. However, the minimum payment will always be at least 30.00 euros. When you receive the bill, you can decide whether to pay the agreed minimum payment, the entire outstanding balance or anything in between.

For example, if your credit limit is €6,000 and your outstanding balance on the invoicing date is €1,500:

  • The minimum monthly payment before the change €120 (2% of the credit limit)
  • The minimum payment now €30 (2% of outstanding balance)

When ordering e-invoicing for card-based credit, it is best not to choose automatic payment if you want to check your credit card bills. On the other hand, automatic payment will keep working if you want to use it for e-invoices. The minimum payment will increase if it has been less than €30, in which case you will have to increase the euro limit for automatic payment.

The minimum monthly payment for card-based credit will change with each invoice, in accordance with the outstanding balance on the billing date. You cannot keep using the same euro amount in the payment template, but can check the payable amount separately based on each invoice. No changes were made to the payee’s details, account number or reference number.

If this is the case, there will be no changes in your repayments of card-based credit.

 

We want to be carbon negative by 2025

Reducing the use of paper is part of our responsible operations. The carbon footprint of the e-invoice accounts for only a third of that of paper bills. 

Reducing the use of paper is part of our responsible operations. The carbon footprint of the e-invoice accounts for only a third of that of paper bills.