Read below how the effects of the coronavirus on travel are compensated from Corporate Travel Cover.
My trip was cancelled due to my illness or the illness of a travelling companion
Cancellation due to your sudden illness is covered by your policy’s cancellation cover. Journey cancellation may also be covered due to the sudden case of illness of a travel companion or other person listed in the insurance terms and conditions. Mere suspicion of an illness without the presence of symptoms is not grounds for compensation. For example, if your place of work has a confirmed or suspected case of illness and you must take a coronavirus test or remain in self-isolation as a precaution, no compensation will be paid for the cancelled trip.
My trip was cancelled for some other reason
Does not cover the costs of cancelling a trip:
- due to conditions at the destination, such as a confirmed coronavirus epidemic,
- due to the cancellation of an event,
- when an airline or other transport operator cancels the trip,
- due to the destination country restricting travel or denying a visa.
For the costs of your flights and other travel services, such as accommodations, please contact your tour operator or travel service provider. Before submitting your compensation claim, you must cancel the trip with your tour operator or service provider and file a claim for any refunds to which you are entitled.
Evacuation Cover for Corporate Travel Cover covers the costs of evacuating a crisis area in the event that the Finnish Ministry for Foreign Affairs, a Finnish embassy or other similar authority advises people to evacuate the destination.
As of 16 March 2020, the Finnish Government has advised against travel abroad by Finnish citizens or persons living in Finland. In addition, Finnish travellers abroad are advised to immediately return to Finland. Based on the Government’s latest decisions, the Finnish Ministry for Foreign Affairs updated its travel recommendation on 14 May 2020. Finnish travellers are no longer advised to return to Finland. As of 14 May 2020, the Ministry advises only against unnecessary travel abroad.
Evacuation Cover for Corporate Travel Cover may cover additional travel and accommodation costs to the home country or the country of posting as evacuation expenses for the period from 16 March 2020 to 14 May 2020. Additional travel and accommodation costs are not covered if the trip to evacuate the destination country is booked on or after 15 May 2020.
A further condition on insurance cover is that the trip abroad must have begun before the Finnish Ministry for Foreign Affairs advised against travel to the destination. Due to the coronavirus epidemic, the Finnish Ministry for Foreign Affairs advises against all travel abroad, starting 12 March 2020. Before 12 March 2020, the Finnish Ministry for Foreign Affairs advised against travel to the epidemic areas of China, Italy, the city of Daegu and North Gyeongsang Province in South Korea, Iran, Nordrhein-Westfalen in Germany, and Tyrol in Austria.
Delayed or missed departure
If you miss your departure or need to wait for the start of your journey due to measures taken by authorities on air traffic or public traffic (for example, your flight is cancelled because the airport was closed down by the authorities), you may be entitled to compensation under the terms and conditions of your traveller’s insurance policy. For more instructions in the event of loss situations, and for the link to making a loss report, go to Pohjola Claim Help.