Maksaminen

How do e-invoices work?

When you use paperless e-invoices, you will receive invoices directly to your mobile and online bank. You won’t have to worry whether a bill will arrive on time, to the right place, or whether the payment details are correct. To find e-invoices you have ordered, log into op.fi or OP-mobile. Payments pending confirmation are stored under Unconfirmed payments.

You can edit incoming e-invoices

You can browse and inspect your incoming e-invoices. The payment status shows whether the bill is unconfirmed, confirmed, waiting for the due date, or something else. You can easily edit, confirm, and delete payments that have arrived as e-invoices before the due date. You can change the payment account and amount or bring the due date forward. You can also remove the payment or postpone the due date if you first agree on the matter with the payee. You can also pay the bill immediately when it arrives without having to wait for the due date.

To view incoming e-invoices on OP-mobile, go to Maksut (Payments). Depending on their status, you will find the bills under Hyväksymättömät (Unconfirmed) or Hyväksytyt (Confirmed). To edit an incoming e-invoice, click the payment you want to edit to make it ‘active’.

You can also set automatic payment for an e-invoice, after which you will no longer need to approve it separately. The payment will be made automatically on the due date unless you advance the due date separately.

You can order notification of an incoming e-invoice

You can order notification of an incoming e-invoice. You can be notified by email or SMS. An SMS notification is subject to a charge based on Charges and Fees.

Alternatively or additionally, you can order e-invoice notifications to OP-mobile: you will also receive a reminder if you haven’t confirmed an e-invoice by its due date.

You can order e-invoices in advance

Rather than waiting for the initial paper invoice each time, you can order e-invoices in advance. You can search for a payee by the payee's name, business ID or account number. Ask the payee for the identifier used to match your e-invoice order with the correct customer. The identifier can be, for example, your personal ID code, but you should always check it from your payee.

To order e-invoices on OP-mobile, from the homepage go to Payments - E-invoices - Order and edit e-invoices.

This is how e-invoices work

To receive an invoice as an e-invoice, you must order the e-invoice from the payee of your choice. Then, the payee will change the invoicing method and you will receive the bill directly on your mobile and online bank. When you are making an e-invoice order, you can select the e-invoice payment account and the payment method: whether the invoice must be paid separately each time or if it is automatically confirmed. You can also select a maximum amount per invoice. Bills below that amount will be confirmed automatically. An e-invoice only determines the invoice sending method. All choices related to payment are in your hands.

What to do if ordering an e-invoice does not work?

Check your e-invoice order on OP-mobile or the op.fi service, under E-invoices. Check that the e-invoice order includes the correct payee and subject of invoice. Also check that the information requested by the payee is correct. If the information is incorrect, delete the e-invoice order and make a new order on the next banking day. If the information is correct, contact the payee. Please note that you may get one invoice via the previous invoicing method if the payee has created the invoice before you made the e-invoice order.

How can I transfer an e-invoice order from one OP cooperative bank to another?

Order the e-invoice in connection with a new payment or under account transactions or E-invoices. You can find the information required for an e-invoice on the previous invoice, for example. If you are switching banks, even from one OP cooperative bank to another, first cancel your e-invoice order with your previous bank. Note that invoices arriving as e-invoices are not transferred from one bank to another, so please gather the necessary information for yourself before changing banks.