OP and Pohjola Insurance contact details for private customers

Guidance on daily payment issues for those who are not users of OP eServices or have no payment card
010 252 9627

Mon–Fri 9–16. The service is available only in Finnish.
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

010 253 6139

Mon–Fri 8–18. The service is available only in Finnish.
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Call rates and recording

Queuing is also subject to charges.

Number beginning with 0100

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Statutory insurance service number beginning with 0100

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Number beginning with 0303

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Number beginning with 0304

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Numbers of services and specialists beginning with 010

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Service number beginning with 0800

Free of charge when calling from landlines and mobile phones in Finland.

When calling from abroad

If you call OP Customer Service from outside Finland, your telecom operator may charge extra. Consult your operator to find out the international call rates.

We also collect your personal data when you contact us by phone or when we call you. All calls to and from OP may be recorded. We may use call recordings to verify customer transactions, assure the quality of customer service and develop our services and for training purposes.

When calling our telephone service, selecting an automated menu option requires a phone that supports dual-tone multi-frequency (DTMF).