OP-mobile

Frequently asked questions

Devices supported by OP-mobile – With what devices does OP-mobile work?

OP-mobile works with the following operating systems and versions:

  • iOS 9.0
  • Android 5.0
  • Windows 10

More information on the prerequisites for using our online services can be found at: What do I need to use OP eServices?

OP-mobile data security – Is OP-mobile secure?

OP-mobile is a secure service channel to do banking and insurance transactions

  • Ensure that your phone's software is up to date
  • Do not install web applications if you do not know their origin
  • Do not remove the security restrictions on your phone knowingly (Jailbreaking and Rooting)
  • Sign out of the application when you stop using banking or insurance services

OP-mobile does not save information subject to bank secrecy to the mobile device during the session. The information transfers to OP-Financial Group's system as strongly encrypted data irrespective of the network connection.

If you suspect that your personal online user identifiers have fallen into the hands of an unauthorised party, deactivate them immediately by calling at 010 253 1333 (weekdays from 9 am until 6 pm, local network charge/mobile charge). Outside the telephone service hours, deactivate your user identifiers by calling the deactivation service, tel. +358 20 333 (24/7).  Also report to the telephone service when it is open again.

Barcode payment – How does it work?

You can pay bills with a barcode using the barcode features on OP-mobile. You can find it under "New Payment" button when you are paying your bill. By clicking the barcode icon, the camera starts up and you can point with it to the barcode in the bill, from which OP-mobile picks up the payment details. Check the details and enter the payee's name before you pay the bill.