Secure transactions

Frequently asked questions

Phishing – Do the following in the case of fraud

If you receive a suspicious email that looks like it has been sent in the name of OP, forward the message to us. Do not click on any link included in the email. Delete the email once you have forwarded it.

If you receive an unusual notification/message or a suspicious view on OP eServices, send us the related print screen and source code.

Include your name, contact information and your bank’s name (e.g. OP Mallila) in your email. We will not reply directly to messages sent to this email but you will receive an automatic reply. Also report the event to OP customer service, or to your bank. Send the report to tietoturvailmoitukset(a)op.fi

If you suspect that your personal online user identifiers have fallen into the hands of an unauthorised party, deactivate them immediately by calling OP telephone service at 0100 0500 (Mon–Fri 8–19 local network charge/mobile charge). Outside the telephone service hours, deactivate your user identifiers by calling the Deactivation Service at +358 100 0555 (24/7). Also report to the telephone service when it is open again.

Further confirmation phone number – What is Further confirmation?

Further confirmation by SMS is a security feature providing additional protection against misuse of credentials and online crime. Check that the details in the SMS message match those of your original transaction. If this is not the case, do not enter a key code and do not confirm the transaction.

If you do not receive a further confirmation SMS on your phone, make sure you have given your current phone number for the service.

Please note that the serial number in the SMS is shown without leading zeros.

Further confirmation phone number – What do I do if I receive a further confirmation SMS, although I do not have OP user ID or the phone number in question is not linked to my user ID?

Make sure that none of your loved ones has linked the number in question to their user ID. If this is the case, inform OP’s telephone service or your local bank branch.
 

Further confirmation phone number – What do I do if there is no further confirmation phone number linked to my user ID and I wish to add one?

Do the following:
 
  1. Log into op.fi
  2. If you cannot log in at op.fi because you have no further confirmation phone number, the service will ask you to enter the number when you are logging in.
  3. If your login does not require strong authentication and you can enter the service, add the number at op.fi by going to:
If your phone number changes, remember to update your contact details and phone number for further confirmation.

Further confirmation phone number – What do I do if I do not receive a further confirmation SMS or if I have my old phone number linked to my user ID as further confirmation phone number?

Do the following:
 
1. To check your further confirmation phone number, go to Oma profiili (My profile) at op.fi, or go to Settings if you logged in using Corporate eServices user ID.
2. If you cannot log in at op.fi because your further confirmation phone number is no longer in your use, remove the old number by calling OP’s telephone service or visiting a bank branch.
3. When your further confirmation phone number has been removed, add it at op.fi when you log in, or at the same place where you can check that the number is correct (see point 1).
 
You can add your further confirmation phone number at op.fi:
 
If your phone number changes, always remember to update your contact information and phone number for further confirmation.

The bank’s SMSes requesting further confirmation will always be sent from the number +358407118180, and they are signed by OP.