OP's and Pohjola Insurance's contact details for corporate customers

When you call our customer service we can help you best with your banking or insurance matters when you identify yourself with your OP eService user IDs.

Banking services for corporate customers

0100 05151

From abroad:+358 100 05151

Mon–Fri 8–16
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Please note that Mondays and the turn of the month are busy times in our telephone service. If you can call us on other days, we’ll be able to serve you faster.

Corporate cards deactivation service 24/7

Reports of lost Corporate eServices user ID

  • Customer service for corporate customers 0100 05151, Mon–Fri 8–18
  • At other times, deactivation service 0100 0555, 24/7

Call charge: €0.0835 per call + €0.167 per minute (incl. VAT). Queuing is also subject to a charge.

Service numbers for SME customers

Factoring

Investment financing

  • Billing and outstanding debt queries 010 252 5523
  • Matters related to financing agreements and changes to repayment plans 010 252 5588
  • Matters related to insurance and registration of financed vehicles 010 252 2860
  • Authorisations to take motor vehicles abroad 010 252 5843

Finance lease

  • Billing 010 252 5523
  • Financing agreements and changes to repayment plans 010 252 1020
  • Terminating a lease agreement: realisointi@op.fi
  • Business Car Services 010 252 5100
  • Matters related to insurance and registration of financed vehicles, authorisations to take motor vehicles abroad 010 252 2860

Sales finance, overdraft facility

  • Customer service for vendors 010 252 2870, kuluttajarahoitus@op.fi

Changes to hire purchase agreements

  • Billing 010 252 5523
  • Changes to repayment plans: maksuohjelmanmuutokset@op.fi
  • Outstanding debt queries 010 252 5523
  • Matters related to insurance and registration of financed vehicles 010 252 2860
  • Authorisations to take motor vehicles abroad 010 252 5843

Service numbers for large corporations

Factoring

Finance lease

  • Customer service 010 252 5594, customerservice.leasing@op.fi
  • Matters related to insurance and registration of financed vehicles, authorisations to take motor vehicles abroad 010 252 2860

Trade Finance and bank guarantees

  • Customer service, export and import customer services (documentary credits, documentary collections) 010 252 7166, dokumenttimaksut@op.fi
  • Customer service, guarantees 010 252 7340, takaukset@op.fi

Cash Management

  • Cash Management services for large corporations 010 252 7700

Insurance services

0303 0303

From abroad: +358 303 0303

Mon–Fri 8–16
Claims Mon–Fri 8–16
Call charge: €0.0835 per call + €0.12 per minute (incl. VAT). Queuing is also subject to a charge.

For matters related to insurance claims, you can also consult Pohjola Claim Help.

Service number for statutory insurance

0100 5335

Mon–Fri 8–16
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Motor third party liability accidents, work-related accidents, corporate customers’ motor third party liability and accident insurance.

Other direct numbers for insurance services

Call charge: €0.0835 per call + €0.167 per minute (incl. VAT). Queuing is also subject to a charge.

  • Insurance online buyer support 010 253 6139, Mon–Fri 8–16
  • Saving through insurance telephone service (OP Life Assurance Company Ltd) 010 253 6100, Mon–Fri 8–16
  • If your journey is interrupted due to vehicle malfunction or damage. Falck +358 (0)10 253 0012, 24/7
  • Serious injuries and illnesses occurring while abroad, Pohjola Travel Emergency +358 (0)10 253 0011, 24/7

We also collect your personal data when you contact us by phone or when we call you. All calls to and from OP may be recorded. We may use call recordings to verify customer transactions, assure the quality of customer service and develop our services and for training purposes.

When calling our telephone service, selecting an automated menu option requires a phone that supports dual-tone multi-frequency (DTMF).