Corporate customer, contact us

Faster transactions with user IDs

When you log into op.fi, you can ask for help from our customer service by sending an online message.

If you call our customer service, you need to identify yourself with your OP eServices user IDs. We can then help you with your banking or insurance matters. Orders accepted over the phone are subject to a charge based on our list of service charges and fees.


Banking services

0100 05151 (lnr/mnr)

Mon–Fri 8–18
From abroad, call:+358 100 05151
To find contact information of local banks, use our branch search. Search for a branch >

Please note that Mondays and the turn of the month are busy times in our telephone service. If you can call us on other days, we’ll be able to serve you faster.

Call charge: €0.0835 per call + €0.167 per minute, incl. VAT.
 

Asset and sales finance solutions for SME customers

Factoring

Investment financing

  • Billing and outstanding debt queries 010 252 5523

  • Matters related to financing agreements and changes to repayment plans 010 252 5588

  • Matters related to insurance and registration of financed vehicles 010 252 2860

  • Authorisations to take motor vehicles abroad 010 252 5843

Finance lease

  • Billing 010 252 5523

  • Financing agreements and changes to repayment plans 010 252 1020

  • Terminating a lease agreement: realisointi@op.fi

  • Business Car Services 010 252 5100

  • Matters related to insurance and registration of financed vehicles, authorisations to take motor vehicles abroad 010 252 2860

Sales finance, overdraft facility

  • Customer service for vendors 010 252 2870, kuluttajarahoitus@op.fi

Changes to hire purchase agreements

  • Billing 010 252 5523
  • Changes to repayment plans: maksuohjelmanmuutokset@op.fi
  • Outstanding debt queries 010 252 5523
  • Matters related to insurance and registration of financed vehicles 010 252 2860
  • Authorisations to take motor vehicles abroad 010 252 5843
 

Asset and sales finance solutions for large corporationsSuuryritysten rahoitusyhtiötuotteet

Factoring

Finance lease

  • Customer service 010 252 5594, customerservice.leasing@op.fi
  • Matters related to insurance and registration of financed vehicles, authorisations to take motor vehicles abroad 010 252 2860

 

Trade Finance and bank guarantees

  • Customer service, export and import customer services (documentary credits, documentary collections) 010 252 7166, dokumenttimaksut@op.fi
  • Customer service, guarantees 010 252 7340, takaukset@op.fi

 

Cash Management

  • Cash Management services for large corporations 010 252 7700


Insurance services

0303 0303 (€0.0835 per call + €0.12 per minute, incl. VAT)

Mon–Fri 9-16
Claims Mon–Fri 8–18
From abroad, call: +358 303 0303

For matters related to insurance claims, you can consult Pohjola Claim Help.

Service numbers for statutory insurance

Call charge: local/mobile network rate (lnr/mnr).

Motor third party liability accidents 030 105 502, Mon 9–17, Tue–Fri 9–15
Work-related accidents 030 105 503, Mon 9–17, Tue–Fri 9–15
Corporate customers’ motor third party liability and accident insurance 030 105 501, Mon–Fri 8–16

 

Other direct numbers for insurance services

Call charge: €0.0835 per call + €0.167 per minute, incl. VAT.

Insurance online buyer support 010 253 6139, Mon–Fri 8–18

Saving through insurance telephone service (OP Life Assurance Company Ltd) 010 253 6100, Mon–Fri 8–18

If your journey is interrupted due to vehicle malfunction or damage. Falck +358 (0)10 253 0012, 24/7

Serious injuries and illnesses occurring while abroad
Pohjola Travel Emergency +358 (0)10 253 0011, 24/7


Call rates and recording

To ensure the best possible customer service that is also comprehensive, OP records telephone conversations. All telephone calls to and from OP are recorded to ensure customer service excellence. All telephone calls are confidential and we respect the secrecy of telephone communication.

When calling our telephone service, selecting an automated menu option requires a phone that supports dual-tone multi-frequency (DTMF).

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