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Customer service

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Private customers
Corporate and institutional customers
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Downloadable instructions for customers

Here you can find all technical documentation required for bank connection channel maintenance.

Payment

C2B Customer Guidelines (pain02)
C2B Customer Guidelines (pain03)
Countries' Bank Details - C2B SEPA and Cross-border Payments
BgMax- Customer Guide

Account reporting

B2C Account Reporting Customer Instructions
B2C Account Reporting Example Messages
SWIFT Account Reporting

Connection channels

Read more about Company's Bank Connection Channel
Material processing times and size limits in WS channel
Certificate service
The Web Services Channel User Guide (pdf)
Customer Test Environment User Guide (pdf)

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Customer service numbers

Banking servicesPrivate customers0100 0500 Corporate customers0100 05151

Insurance servicesPrivate and corporate customers0303 0303

Opening hours and direct phone numbers

Customer service Feedback and problems

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