OP Lasku Payment Service – accessibility statement

This statement covers the accessibility of the OP Lasku payment service. Additional information can be found at https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku. The website is part of OP Corporate Bank plc's service offering.

The accessibility of the OP Lasku Payment Service was assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment with regards to digital accessibility.

The following systems were tested as part of the self-assessment exercise:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures) and the VoiceOver screen reader app.

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 10 December 2020 and last updated on 30 April 2025.

Accessibility of the digital service

The OP Lasku payment service meets requirements except for the PDF documents. Attachments in the service are being made accessible.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, Finnish Transport and Communications Agency Traficom. 

Contact information of the regulator

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000