The following systems were used in the self-assessments:
- Accessibility on desktop computers was tested using the Chrome web browser and NVDA screen reader software.
- Accessibility on mobile devices was tested using Apple devices and the Safari web browser (touch gestures).
Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.
This accessibility statement was created on 18 February 2025.
Accessibility of digital service
Customer relationships and services based on my information partly fulfil the accessibility requirements. Non-compliance with requirements and the applicable exemptions are listed below.
Non-accessible content
Accessibility deficiencies include the following: the site’s colour contrasts do not fully meet accessibility requirements, the site is not fully compatible with all assistive technology, such as screen readers, and there are problems with keyboard use. These deficiencies are listed in more detail below.
Become a customer digitally
Accessibility status
The 'Become a customer digitally' service channel meets the requirements of the WCAG guidelines. Only the PIN selection for a card, which is a separate service, has accessibility deficiencies.
Requirements of the WCAG guidelines containing issues
1.3.1 Info and Relationships
- The programmatic heading of the PIN selection contains issues.
2.4.3 Focus Order
- When the PIN dialogue window is closed, the focus remains at the end of the underlying page.
Activate banking services for a child
Accessibility status
The 'Activate banking services for a child' digital service channel meets the requirements of the WCAG guidelines.
Form for becoming a customer for persons moving to Finland
Accessibility status
The form for becoming a customer for persons who have moved to Finland meets the requirements of the WCAG guidelines except with respect to a session timeout.
2.2.1 Timing Adjustable
- No advance warning is given about the session timing out.
Owner-customers and benefits
The Owner-customer Membership and Benefits Portal is partly compliant with digital accessibility standards. Customers are able to use the services, which mainly meet accessibility requirements. Fixes will be made as the services are updated. This accessibility statement will be updated as and when issues are fixed.
Non-compliance with requirements and the applicable exemptions are listed below.
Non-accessible content (based on WCAG criteria)
Accessibility issues with the portal include colour contrasts which do not fully satisfy the relevant standards. Services do not fully support assistive technologies, such as using screen readers for additional information boxes, and problems occur when reading content. In addition, some documents in the portal may not be fully accessible.
Below are the accessibility requirements of WCAG 2.2 (Web Content Accessibility Guidelines) not yet fully satisfied by the portal.
Non-accessible content and issues
Keyboard operability and the visibility of keyboard focus are limited in places. The links on the directory pages cannot be read using the screen reader or used from the keyboard.
There are accessibility issues with colour contrasts and inconsistencies in link styling.
- WCAG 1.3.1, 2.4.6 The Benefits for you box has not been programmatically marked as a separate area, so screen reader users cannot recognise that it is a separate box.
- WCAG 1.1.1 The contextual ad image has the title attribute ”mainosnoston kuva” (“contextual ad image”).
- WCAG 2.4.3, general accessibility The aria-label of the tab component is "Valitse välilehti" (“Select tab”).
- WCAG 4.1.2, general accessibility The additional information button is missing the aria-expanded attribute, which means that screen reader users do not learn that it opens something.
- WCAG 2.4.7 The links in the Owner-customer benefits section completely lack a visible focus.
- WCAG 3.1.2, general accessibility The JavaScript notification on the website is only available in English, which means that it may not be understood by all users. The language of the text has not been programmatically determined.
Bonus calculator (logged-in users)
1.4.3 Contrast (minimum) (level AA)
The contrast ratio between link text and the grey background is less than 4.5:1.
The contrast ratio between the white font used in the bonus calculator’s results and the orange is less than 4.5:1.
1.4.11 Non-text contrast (level AA)
The contrast ratio between the info icon and the white background is less than 3:1.
1.4.13 Content on hover or focus (level AA)
The info box can only be dismissed by moving the pointer.
Become an owner-customer
1.4.3 Contrast (minimum) (level AA)
The contrast ratio between the grey background and the orange link on the start page is less than 4.5:1.
1.4.11 Non-text contrast (level AA)
The contrast ratio between the info icon and the white background is less than 3:1.
1.4.13 Content on hover or focus (level AA)
The info box can only be dismissed by moving the pointer.
2.4.6 Headings and labels (level AA)
Headings and labels are displayed in the body text font.
4.1.2 Name, role, value (level AA)
The text in the ‘Become an owner-customer’ button is not visible to screen readers.
My profile section
The My profile section fulfils the requirements of the WCAG 2.2 instructions.
Archive
Customers are able to use the service, which mainly meets accessibility requirements.
Minor issues in meeting the following WCAG criteria:
- WCAG 1.3.1 Info and Relationships
- WCAG 2.1.1 Keyboard
There are also issues with documents accessed from the service. Document conversion to improve their accessibility is unfinished due to the large number of documents.
In other respects, the service meets requirements.
Customer information section
The Customer information section fulfils the requirements of the WCAG 2.2 instructions.
Charges and Fees for personal customers
Charges and Fees is a single-page application. Your navigation has deficiencies which may make it difficult for persons who use a screen reader, screen magnification or a small screen to see the content of the page:
WCAG 1.3.1, 4.1.2, 2.4.3, 2.4.6: The tab element has several accessibility deficiencies which prevent the contents, among other things, from linking to tabs programmatically
WCAG 2.4.2: Page names do not help determine the location in the service
WCAG 3.1.2: The Noscript element on the pages is in English, and this has not been indicated programmatically
WCAG 4.1.3, 2.4.3, 4.1.2: There is an error in the navigation menu. It causes the focus not to move anywhere programmatically when the page changes.
WCAG 2.4.3, 4.1.2: When the table of contents button is clicked, the page scrolls, but the focus does not move
WCAG 2.4.6, 2.4.3, 4.1.3: When the Other service charges and fees button is clicked, the focus does not move
WCAG 1.3.1: In some of the tables, the subheading rows are presented in a manner that prevents persons who use a screen reader being informed that the row is a heading row
WCAG 1.3.1: In some items, additional charges are presented in a manner that prevents persons who use a screen reader necessarily receiving clear information about them
WCAG 1.3.1, 2.4.6: Table headings are located in a manner that makes it difficult to use and interpret tables clearly with a screen reader
WCAG 2.4.3: The focus order is deficient in some tables, possibly making it difficult to proceed to the footer
The back-end system of the Charges and Fees page is being updated. In the same context, the op.fi list of charges and fees will also be rebuilt and made accessible. However, due to the project’s scope, this work is still in progress.
Death estate services
The digital service for death estates meets the requirements set for accessibility.
It is also possible to submit death estate documents to the nearest bank branch or, if you have an OP User ID and Digital Agreement, by sending a message via OP's digital services.