This is the accessibility statement for insurance and claims services for personal customers logged in on the Op.fi website. The website is provided by Pohjola Insurance Ltd and OP Life Assurance Company Ltd. The accessibility of the website has been assessed by accessibility experts working for Pohjola Insurance and OP Life Assurance Company on a project basis and by a web accessibility self-assessment.
The following systems have been used in the self-assessments:
Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
The provisions on accessibility are included in the Act on the Provision of Digital Services.
This accessibility statement was prepared on 1 January 2021, and it was last updated on 21 November 2024.
Accessibility status
The websites of Pohjola Insurance and OP Life Assurance Company partially meet the accessibility requirements.
Non-compliance with requirements and applicable exemptions are listed below.
Non-accessible content
Pohjola Insurance website:
There are accessibility issues in the purchasing of personal insurance, the registration service and the billing view. Accessibility issues in these services include colour contrasts that do not fully meet accessibility requirements.
The following services have been implemented using old technology. For these, accessibility requirements will be taken into consideration in the ongoing redesign of the services: change of luggage insurance; beneficiary clause; cancellation; ordering a travel insurance certificate; printing a travel insurance certificate; correction request; explanation of the need for the use of a car; power of attorney service; health declarations; and insurance online store (fixed-term travel insurance, boat and animal insurance and insurance for a child).
Insurance and claims itemisations as well as policy documents, claim settlement decisions and other insurance documents in the customer’s My archive that have been created using old technology do not meet accessibility requirements. We can send policy documents, claim settlement decisions and other insurance documents to the customer by post too.
OP Life Assurance Company website:
The health declaration used by OP Life Assurance does not yet fully support the use of assistive technology such as screen readers. The colour contrast of the service also does not fully meet the accessibility requirements.
The accessibility requirements specified in the WCAG (Web Content Accessibility Guidelines) which the websites do not yet fully meet are listed below.
Accessibility issues in Pohjola Insurance services:
Accessibility issues in the purchasing of personal insurance
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.3.5 Identify Input Purpose
- WCAG 1.4.3 Contrast
- WCAG 1.4.11 Non-text Contrast
- WCAG 1.4 12 Text spacing
- WCAG 1.4.13 Content on Hover or Focus
- WCAG 2.1.1 Keyboard
- WCAG 2.2.1 Timing Adjustable
- WCAG 2.4.1 Bypass Blocks
- WCAG 2.4.3 Focus Order
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 2.4.7 Focus Visible
- WCAG 3.2.2 On Input
- WCAG 3.3.1 Error Identification
- WCAG 3.3.2 Labels or Instructions
- WCAG 3.3.3 Error Suggestion
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Accessibility issues in the request for offer and offer view
- WCAG 1.3.1 Info and Relationships
- WCAG 3.2.4 Consistent Identification
- WCAG 4.1.3 Status Messages
Deficiencies in insurance breakdowns
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 4.1.2 Name, Role, Value
Accessibility issues in the cancellation page and insurance accounts
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Order Affecting Meaning
- WCAG 2.4.3 Focus Order
- WCAG 2.4.6 Headings and Labels
- WCAG 3.3.3 Error Suggestion
- WCAG 4.1.2 Name, Role, Value
Accessibility issues in the invoice view
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.4.11 Non-text Contrast
- WCAG 2.1.1 Keyboard
- WCAG 2.4.3 Focus Order
- WCAG 3.3.3 Error Suggestion
- WCAG 4.1.2 Name, Role, Value
Accessibility issues in the vehicle registration service
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.4.3 Contrast
- WCAG 1.4.11 Non-text Contrast
- WCAG 2.4.2 Page Titles
- WCAG 2.4.3 Focus Order
- WCAG 2.4.6 Headings and Labels
- WCAG 3.1.2 Language of Parts
- WCAG 3.2.2 On Input
- WCAG 3.3.1 Error identification
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Accessibility issues in loss reports
- WCAG 1.3.1 Info and Relationships
- WCAG 2.4.3 Focus Order
Accessibility issues in OP Life Assurance Company services:
Issues in the purchase path
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.2 Order Affecting Meaning
- WCAG 1.4.3 Contrast
Issues in the health declaration
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Order Affecting Meaning
- WCAG 1.4.1 Use of Colours
- WCAG 1.4.3 Contrast
- WCAG 1.4.11 Non-text Contrast
- WCAG 1.4.13 Content on Hover or Focus
- WCAG 2.4.3 Focus Order
- WCAG 2.4.6 Headings and Labels
- WCAG 2.4.7 Focus Visible
- WCAG 3.2.2 Input
- WCAG 3.3.1 Error Identification
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Accessibility issues in insurance printouts and forms by Pohjola Insurance and OP Life Assurance Company
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.4.12 Text Spacing
- WCAG 2.4.3 Focus Order (in the offer printout)
- WCAG 3.1.1 Language of Page (in the offer printout)
Content that is not within the scope of digital accessibility standards
The insurance and claims services for personal customers do not include content to which accessibility requirements are not applicable.