You can message us to ask about banking and insurance matters. We’ll reply to your message within three weekdays.
Booking or changing your appointment is easy on the op.fi service. Depending on the bank, you can choose a phone meeting, an online meeting or a meeting at a branch. To view your booked online meeting, go to the Customer service menu in OP's mobile apps.
Banking services for associations
When calling, be prepared to identify yourself: keep your OP username and Mobile key and key code list at hand.
Mon–Fri 8.00–16.00. Call rates: local/mobile network rate. Call rates also apply to queueing.
Pohjola Insurance Customer Service
Insurance services Mon–Fri 9.00–16.00
Claims services Mon–Fri 9.00–16.00
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.