Manage your insurance matters the way that suits you best
Manage your key insurance matters easily and securely with on the op.fi service OP or on OP-mobile. Pohjola Claim Help, telephone service and chat help when you need support for managing your insurance matters.
1
Use our services when it best suits you
Our digital services are available 24/7. Pohjola Claim Help’s Viljo chatbot will answer your questions any time of the day.
2
Quick service
You can conveniently submit a loss report, send messages, and view your insurance certificates at op.fi or OP-mobile.
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Instructions available at your fingertips in the event of loss or damage
Find instructions and advice from Pohjola Claim Help when you need your insurance.
What can the op.fi service be used for?
Services available to you include:
- Submitting loss reports
- You can print your own Green Card on white paper whenever you need one
- Changing invoice due dates
- Changing your customer information
- Changing comprehensive motor vehicle insurance and deductible
Do you prefer to use OP-mobile?
- Ordering a Green Card, delivery time 1 week
- Health insurance card
- Travel insurance card
- Home insurance card
Is something still unclear?
You can find answers to frequently asked questions on the help and support section of our website.
Support and service outages
If you have questions about our digital services or in case of a service outage, you can call our online support at 010 253 6189 (Mon-Fri 8-18). Call prices: The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list. Call rates also apply to queueing.
Activate digital insurance services in order to manage your insurance and claims in our digital service.