Identification and Manage user ID in OP Financial Group’s services

This description concerns the identification and Manage user ID functions in OP Financial Group’s services. These services are common to both OP cooperative banks and OP Corporate Bank. Their accessibility has been evaluated on a project-specific basis by experts working for OP. Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services. 

This accessibility statement was created 19 September 2024. 

 

Inaccessible content and functions in the service

Logging into the op.fi service

Providing a further confirmation number 

  • WCAG 1.1.1 Non-text Content
  • WCAG 1.3.2 Order affecting meaning 
  • WCAG 1.3.5 Identify Input Purpose 
  • WCAG 3.3.1 Error identification 
  • WCAG 3.3.2 Labels or Instructions 
  • WCAG 4.1.3 Status Messages  ​

Selecting customer role 

This is an accessibility statement related to customer role selection for private and corporate customers at op.fi. Customer role selection fully meets the accessibility requirements and customers are able to use the service. However, the service has several accessibility issues that are described below. The search function for the corporate customer role does not inform the user, via screen reader, that the search result listing is changing. Setting up a default customer role is unavailable when 400% enlargement with a narrow page width is in use. When using a screen reader, the user cannot directly navigate to the content with a separate link. The name and role of all interface components cannot be programmatically determined 

  • WCAG 3.2.2 Input (Level A) 
  • WCAG 1.4.10 Reflow (Level AA) 
  • WCAG 2.4.1 Bypass Blocks (Level A) 
  • WCAG 4.1.2 Name, Role, Value (Level A) ​

Content that is not within the scope of digital accessibility standards  

Customers can use Mobile key or a key code list to obtain the code required for identification and logging in. Mobile key is one of OP’s mobile applications. Accessibility observations related to it can be found in the mobile application accessibility statements. 

Manage your user ID 

Private customer’s user ID 

Accessibility issues affect the functions for requesting and changing key code lists, changing a password and deactivating user IDs. Among other issues, the functionalities in the Security section in My profile have insufficient colour contrasts, and the functionalities do not yet fully support the use of assistive technologies such as screen readers or keyboard use. The website also lacks, for example, text alternatives for elements.  

Replace key code list: 

  • WCAG 1.1.1 Non-text Content
  • ​WCAG 1.3.1 Info and Relationships
  • WCAG 1.4.3 Contrast (minimum)  
  • WCAG 1.4.11 Non-text Contrast  
  • WCAG 2.1.1 Keyboard  
  • WCAG 2.4.3 Focus Order  
  • WCAG 2.4.4 Link Purpose (In Context)  
  • WCAG 3.3.2 Labels or Instructions  
  • WCAG 4.1.2 Name, Role, Value

​Request key code list: 

  • WCAG 1.1.1 Non-text Content  
  • WCAG 1.4.3 Contrast (minimum)  
  • WCAG 1.4.11 Non-text Contrast  
  • WCAG 2.4.4 Link Purpose (In Context)  

Deactivate key code list: 

  • WCAG 1.1.1 Non-text Content  
  • WCAG 1.4.3 Contrast (minimum) 
  • WCAG 1.4.11 Non-text Contrast  
  • WCAG 2.4.4 Link Purpose (In Context)  
  • WCAG 4.1.3 Status Messages 

Change password: 

  • WCAG 1.1.1 Non-text Content  
  • WCAG 1.4.3 Contrast (minimum)  
  • WCAG 1.4.11 Non-text Contrast  
  • WCAG 2.4.4 Link Purpose (In Context)  
  • WCAG 3.3.2 Labels or Instructions  
  • WCAG 4.1.3 Status Messages 

Deactivate user IDs: 

  • WCAG 1.1.1 Non-text Content  
  • WCAG 1.4.3 Contrast (minimum)  
  • WCAG 1.4.11 Non-text Contrast 

OP Corporate User ID 

The Manage user ID page in op.fi meets the requirements in part. Three accessibility issues were observed during the review. One of the issues was classified as major or critical in severity, concerning difficulty in using a feature alongside assistive technology such as a screen reader. The accessibility observations concerned keyboard focus (WCAG 2.4.7), contrasts (WCAG 1.4.3) and headings (WCAG 1.3.1). Accessibility issues that would be a disproportionate burden to fix. Services for corporate customers logged into the service include content whose modification would cause a disproportionate burden. These deficiencies are listed in more detail below. 

Replacing the key code list 

  • WCAG 1.1.1 Non-text Content 
  • WCAG 1.4.3 Contrast (minimum) 
  • WCAG 1.4.11 Non-text Contrast 
  • WCAG 2.1.1 Keyboard 
  • WCAG 2.4.3 Focus Order 
  • WCAG 2.4.4 Link Purpose (In Context) 
  • WCAG 3.3.2 Labels or Instructions 
  • WCAG 4.1.2 Name, Role, Value 

Changing of password 

  • WCAG 1.1.1 Non-text Content 
  • WCAG 1.4.3 Contrast (minimum) 
  • WCAG 1.4.11 Non-text Contrast 
  • WCAG 2.4.4 Link Purpose (In Context) 
  • WCAG 3.3.2 Labels or Instructions 

Ordering a new key code list 

  • WCAG 1.1.1 Non-text Content 
  • WCAG 1.4.3 Contrast (minimum) 
  • WCAG 1.4.11 Non-text Contrast 
  • WCAG 2.4.4 Link Purpose (In Context) 

Deactivating user IDs 

  • WCAG 1.1.1 Non-text Content 
  • WCAG 1.4.3 Contrast (minimum) 
  • WCAG 1.4.11 Non-text Contrast 
  • WCAG 2.4.4 Link Purpose (In Context) 

Checking and indicating number for further confirmation 

  • WCAG 1.1.1 Non-text Content 
  • WCAG 1.3.5 Identify Input Purpose 
  • WCAG 1.4.3 Contrast (minimum) 
  • WCAG 1.4.11 Non-text Contrast 
  • WCAG 2.4.4 Link Purpose (In Context) 
  • WCAG 3.3.2 Labels or Instructions 

My devices and Mobile key 

  • WCAG 1.3.1 Info and Relationships 
  • WCAG 1.3.2 Order affecting meaning 
  • WCAG 1.4.3 Contrast (minimum) 
  • WCAG 2.1.1 Keyboard 
  • WCAG 2.4.3 Focus Order 
  • WCAG 2.4.7 Focus Visible 
  • WCAG 4.1.2 Name, Role, Value 

Payment and viewing account information outside bank services 

Accessibility deficiencies occur when a customer is authorising a payment or searching their own account information outside the bank's services. The accessibility deficiencies are related to using a screen reader to read specific content in the authorisation service, as well as insufficient contrast in the identification fields. These deficiencies are listed in more detail below.

Additional information button 

  • WCAG4.1.2 Name, Role, Value 

Selection of identification method, identification fields and buttons at the bottom of the page 

  • WCAG4.1.3 Status Messages 

Identification fields 

  • WCAG 1.4.3 Contrast 

Confirm with key code list 

  • WCAG 4.1.3 Status Messages 

Heading "Select customer role", customer role lists and Cancel button 

  • WCAG 4.1.3​ Status Messages 

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000