Customer service

Call us

Banking services

Private customers  0100 0500
Mon–Fri 8–22, Sat 10–16

Corporate customers  0100 05151
Mon–Fri 8–20

Insurance services

Private and corporate customers  0303 0303
Mon–Fri 9–16

In claims, we serve on Mon–Fri 8–18.

In the event of damage to your car’s windscreen, you do not have to call us. See further information and find your nearest windscreen repair partners at Pohjola Claim Help, which is available 24/7.

Book an appointment for a meeting

Discuss with the bank's experts over the phone, on the Internet or in the bank branch. 

Frequently asked questions

We have collected several frequently asked questions and answers by topic. Additionally there is a TOP 5 -list of most frequently asked questions. If you are unable to find answers you were looking for, please feel free to contact us.

Branch

You are also always welcome to our branch. OP's branches are located in the most central places in their area with good connections.

Online meeting

The online meeting is a flexible alternative to a branch visit. You can get personal banking and insurance-related services wherever you are.
Private Customers
Companies

Reports of loss

In case your card or PIN is lost or stolen, report right away.

Deactivate your card by calling the OP Deactivation Service at +358 100 0555 and your user identifiers for OP eServices at +358 20 333.

See you on social media

We are pleased to answer general questions about banking and insurance on social media too – Twitter and Facebook.

Feedback and problems

Tell us about your experiences with OP and op.fi, share your development ideas and help us improve our services. If you have encountered a technical error or disruption to the service, you can use this site to notify us of the problem.