Customer service for private customers

Use our quick shortcuts below to manage your banking and insurance issues online. Select a topic that best relates to your issue and see whether you find an answer.

Are you a corporate customer? Go to Customer Service for corporate customers

New version of op.fi service - Answers to frequently asked questions

How can I log in? Where can I make new payment?

Read our instructions

Would you like to close an unnecessary account? Read account closure instructions here.

You will also find topical information on the service fees we debit from accounts. 

Read more

 

Contact our customer service

Please contact our customer service if you didn’t find an answer to your question.

Call

Phone numbers for OP and Pohjola Insurance customer service, for deactivating your card or user ID and the 24/7 emergency service numbers for insurance.

Send message

To send us a message to ask about your banking or insurance matters, log into OP-mobile (in English) or this website (in Finnish or Swedish). We’ll reply to your message within three weekdays.

Appointments and online meetings

Book or change an appointment easily online. Depending on the bank, you can choose a phone meeting, an online meeting or a meeting at a branch. You will find a booked online meeting in OP-mobile’s More menu, under customer service.

OP cooperative banks

On OP cooperative banks’ pages, you can find contact information for branches and depending on the bank, direct numbers for experts (mainly in Finnish).

FAQ

To help you, we have compiled a list of answers to frequently asked questions about banking and insurance services.

Give us feedback

Your opinion is important to us. Your feedback will help us improve our products and services.

Customer experience surveys

We monitor our customer experience through various customer surveys and queries on a regular basis. Read more about surveys.