Customer service for private customers

Use our quick shortcuts below to manage your banking and insurance issues online. Select a topic that best relates to your issue and see whether you find an answer.

Are you a corporate customer? Go to Customer Service for corporate customers

Would you like to close an unnecessary account? Read account closure instructions here.

You will also find topical information on the service fees we debit from accounts. 

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Errors in service charges for the online service – no action is required on your part

If we have debited from you an incorrect service charge for the online service in November or December, we have sent you a message about it in the op.fi service and on OP-mobile. We will correct the errors as soon as possible. Please note that contacting our customer service will not speed up the correction process. Please accept our apologies for this.