Private customer, contact us

Faster transactions with user IDs

When you log into op.fi, you can ask help from our customer service also by chat or by sending an online message.

If you call our customer service, you need to identify yourself with your OP eServices user IDs. We can then help you with your personal banking or insurance matters. Orders accepted over the phone are subject to a charge based on our list of service charges and fees.

Banking services

0100 0500 (lnr/mnr)
From abroad: +358 100 0500
Mon-Fri 8-19

To find contact information of local banks, use our branch search. Search for a branch
Please note that Mondays and the turn of the month are busy times in our telephone service. If you can call us on other days, we’ll be able to serve you faster.

Reports lost card or identifiers 24/7

OP Deactivation Service - cards, user identifiers and Siirto payments: 0100 0555 (lnr/mnr), from abroad, call: +358 100 0555

Insurance services

0303 0303 (€0.0835 per call + €0.12 per minute, incl. VAT)
From abroad: +358 303 0303
Mon–Fri 8–19
Claims Mon–Fri 8–18

For matters related to insurance claims, you can also consult Pohjola Claim Help.

Service numbers for statutory insurance

Call charge: local/mobile network rate (lnr/mnr).

  • Motor third party liability accidents 030 105 502, Mon 9–17, Tue–Fri 9–15
  • Work-related accidents 030 105 503, Mon 9–17, Tue–Fri 9–15
  • Private customers’ motor liability insurance 030 105 500, Mon–Fri 8–18

Other direct numbers for insurance services

Call charge: €0.0835 per call + €0.167 per minute, incl. VAT.

  • Insurance online buyer support 010 253 6139, Mon–Fri 8–18
  • Saving through insurance telephone service (OP Life Assurance Company Ltd) 010 253 6100, Mon–Fri 8–18
  • If your journey is interrupted due to vehicle malfunction or damage, Falck 24/7 +358 (0)10 253 0012
  • Serious injuries and illnesses occurring while abroad, Pohjola Travel Emergency 24/7 +358 (0)10 253 0011

To ensure the best possible customer service that is also comprehensive, OP records telephone conversations. All telephone calls to and from OP are recorded to ensure customer service excellence. All telephone calls are confidential and we respect the secrecy of telephone communication.

When calling our telephone service, selecting an automated menu option requires a phone that supports dual-tone multi-frequency (DTMF).

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