OP and Pohjola Insurance contact details for private customers

Car finance: car hire purchase, billing, payment program changes and export credentials
010 252 5843

Car finance: registration
010 252 2860

OP partner finance
010 252 5811

Mon–Fri 9–16.30
Call charge: €0.0835 per call + €0.167 per minute (ncl. VAT). Queuing is also subject to a charge.

Guidance on daily payment issues for those who are not users of OP eServices or have no payment card
010 252 9627

Mon–Fri 9–16. The service is available only in Finnish.
Call charge: €0.0835 per call + €0.167 per minute (ncl. VAT). Queuing is also subject to a charge.

010 253 6139

Mon–Fri 8–18. The service is available only in Finnish.
Call charge: €0.0835 per call + €0.167 per minute (ncl. VAT). Queuing is also subject to a charge.

OP Life Assurance Company Ltd

010 253 6100

Mon–Fri 8–18
Call charge: €0.0835 per call + €0.167 per minute (ncl. VAT). Queuing is also subject to a charge.

Call rates and recording

Queuing is also subject to charges.

Number beginning with 0100

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list

Statutory insurance service number beginning with 0100

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list

Number beginning with 0303

From landline network and domestic mobile subscriptions €0.0835 per call + €0.12 per minute (VAT included)

Number beginning with 0304

From landline network and domestic mobile subscriptions €0.0835 per call + €0.12 per minute (VAT included)

Numbers of services and specialists beginning with 010

From landline network and domestic mobile subscriptions €0.0835 per call + €0.167 per minute (VAT included). Call charge to numbers of statutory insurance specialists €0.084/min (price includes VAT)

Service number beginning with 0800

Free of charge when calling from landlines and mobile phones in Finland.

When calling from abroad

If you call OP Customer Service from outside Finland, your telecom operator may charge extra. Consult your operator to find out the international call rates.

We also collect your personal data when you contact us by phone or when we call you. All calls to and from OP may be recorded. We may use call recordings to verify customer transactions, assure the quality of customer service and develop our services and for training purposes.

When calling our telephone service, selecting an automated menu option requires a phone that supports dual-tone multi-frequency (DTMF).