OP Smart Contracts – safe and smooth car sales between private individuals

Does the OP Smart Contracts service cost anything?  

The OP Smart Contracts service is free of charge for users. Only registering a car is subject to a payment, and Pohjola Insurance transfers the payment to Traficom.   

Who can use the OP Smart Contracts service? Do I have to be an OP customer? 

The OP Smart Contracts service can be used by any private person, and the service is intended only for car sales between private persons. The service allows you to easily arrange the sale or purchase of a used car with another private person. Using the service does not require the seller or buyer to be an OP customer. Users log in to the service using their bank’s online user identifiers. 

Is it safe to use the OP Smart Contracts service?  

Using the OP Smart Contracts service is safe. Both the seller and buyer use the service with strong identification. When concluding the sale, the transaction price is only transferred to the seller once the seller has made a transfer notification for the car. 

How do you process my personal data?

We will keep your data safe and process it in the manner required by law. Read more about the processing of personal data in the service's Privacy Notice.

Read the Privacy Notice

Do you use my personal data for marketing? 

The service separately asks for marketing consent. If you consent to marketing, we can market services related to the OP Smart Contracts service for you. You can cancel your marketing consent at any time, after which you will no longer receive marketing communications from us. 
 
Where can I find the service's terms of use? 

You can find the terms of use of the OP Smart Contracts at op.fi.

Read the terms of use
 
Where can I find the service's accessibility statement?

You can find the accessibility statement of the OP Smart Contracts service at op.fi.

Read the accessibility statement 

What vehicles can I buy or sell in the OP Smart Contracts service?  

Currently, only used cars and vans can be bought or sold in the service. 

Who can I sell used cars to in the service? 

The OP Smart Contracts service allows you to sell a car to persons aged 18 or over with a Finnish personal ID code. The person must not have a prohibition on the disclosure of their personal information. 
 
I have a used hire-purchase car. Can I sell it in the service? 

You can only use the service to sell cars of which you are the sole owner. If your car is owned by a finance company, unfortunately, you cannot sell it in the service. 
 
Can I sell a vehicle of which I am the holder? 

No. You can only sell a car of which you have sole ownership. 
 
Why am I unable to retrieve my vehicle's details for the deed of sale? 

Traficom's vehicle register may have a prohibition on selling the vehicle or a similar reason.

Read more about the terms of use of the service

How do I get my vehicle's deed of sale from the service? 

You will receive the vehicle's deed of sale in PDF form, and you can also print it in the OP Smart Contracts service if you wish. We store the vehicle's electronic deed of sale for one year in the OP Smart Contracts service. 
 
How long do the buyer and seller have to conclude the sale, and how long is the information about the sale stored in the service? 

An incomplete sale will be stored in the service for the seller for six months. A buyer invited to a sale has three days to accept the deed of sale and pay the transaction price for the car. If the time limit of three days is exceeded, and the sale expires, you can restart the sale. Information about concluded sales will be stored for one year for both the buyer and seller.  

The time limit for my sale was exceeded – can I restart the sale? 

You can always restart the sale and make a new deed of sale if necessary.
 
Can I cancel the vehicle sale during the sale process? 

Yes, you can cancel the sale at any point. The sale also automatically expires if the buyer has not accepted the deed of sale and paid the transaction price within three days of the start of the sale, or if the seller does not make a transfer notification within the time limit. 
  
Can I test drive the car or request a condition inspection for it before the sale? 

You can discuss any test drives or condition inspections with the seller. OP is not a party to the sale and is not responsible for the vehicle being sold. 

What vehicles can be bought or sold in the OP Smart Contracts service?

You can buy or sell used motorcycles, passenger cars and vans in the service.

Who can sell a used motorcycle in the OP Smart Contracts service?

You can use the service for trading if you are of age, have a Finnish personal ID code and have not prohibited information disclosure.

I have a used motorcycle bought on hire purchase. Can I sell the motorcycle in the service? 

You can only sell motorcycles of which you are the sole owner in the service. Unfortunately, if your motorcycle is owned by a finance company, you cannot sell it in the OP Smart Contracts service.

Can I sell a vehicle if I am the vehicle holder? 

Unfortunately, this is impossible. You can only sell a vehicle of which you have sole ownership. 

Why can I not retrieve the details of the motorcycle I want to sell for the deed of sale? 

This may be because the information in the registers of the Finnish Transport and Communications Agency Traficom contains a detail preventing the motorcycle's sale.

Read more about the terms of use of the service

How can I obtain the motorcycle's deed of sale in the service?

You can download the motorcycle's deed of sale in PDF format and print it from the OP Smart Contracts service if required. The vehicle's electronic deed of sale is stored in the OP Smart Contracts service for one year, and you can find it on the My sales homepage. Compared to a usual motorcycle deed of transfer, the deed of sale created in the service is more comprehensive.

How long do the buyer and seller have to conclude a deal, and how long is the information about a motorcycle sale stored in the service? 

An unfinished sale is stored in the seller's service for six months. When the buyer has been invited to participate in the transaction, they have three days to accept the motorcycle's deed of sale and pay the purchase price. If the sale is not concluded within this period, the process can be restarted. Both the buyer and seller can see the information about a concluded motorcycle sale in the service for one year. You can download the motorcycle's deed of sale in PDF format from the service.

If the time limit for the sale was exceeded, can I restart the sale? 

Yes, you can always restart a sale. If required, you can also draw up a new deed of sale for the motorcycle.

Is it possible to withdraw from a motorcycle sale while it is underway?

Yes, you can withdraw from a sale at any time. If the buyer does not accept the motorcycle's deed of sale or pay the purchase price within three days of the start of the sale, or if the seller does not submit a transfer notification by the deadline, the sale expires automatically.

Is it possible to test drive a motorcycle or request a condition inspection before the purchase?

Yes, you can discuss any test drive or condition inspection with the seller. Please note that OP is not a party to the transaction and is not liable for the condition of the motorcycle concerned.

How quickly will the transaction price be transferred from the buyer to the seller?  

The transaction price will be securely transferred first to OP's customer asset account and then to the seller. 

The transfer of the transaction price from the buyer to the seller depends on multiple factors such as payment traffic between banks, and how quickly the seller makes their transfer notification. When the seller is notified in the service that the buyer has paid the transaction price, the seller can safely make the transfer notification and trust that the transaction price will be transferred to them.
 
What is OP's customer asset account?  

OP's customer asset account is a temporary account that ensures the secure transfer of the buyer's money to the seller of the vehicle. The buyer's money will be held in OP’s customer asset account until the seller has made a transfer notification. 
 
Can I pay some of the vehicle's transaction price in cash and some with financing? 

If you wish, you can pay some of the transaction price in cash as a credit transfer and some with OP's financing. You can easily determine the amounts when you pay. 

When is the ownership of the car transferred from the seller to the buyer? 

The ownership of the car will be transferred to the buyer when the buyer has paid the transaction price, and the seller has made a transfer notification.

What should I do if the seller does not make a transfer notification, and I have already paid the transaction price?

Don’t worry! The transaction price you paid is safe in OP's customer asset account and will be returned to you if the seller does not make a transfer notification for the car. 

The seller has three days to make a transfer notification, starting from when the buyer was invited to the service. Our service checks whether a transfer notification has been made within 12 hours of the conclusion of the sale period. If the transfer notification has not been made, the transaction price will be returned to the buyer from OP's customer asset account

Who is eligible for financing in the service? 

Any bank’s customers can apply for financing. To apply for financing, you must be at least 20 years old, have a permanent address in Finland, have sufficient regular income and be known for financial prudence.
 
How much vehicle sale financing can I apply for in the service?  

You can apply for 2,000–20,000 euros of financing in the OP Smart Contracts service. 
 
How quickly will I get my financing decision?  

In most cases, you will receive a financing decision immediately in the OP Smart Contracts service. In some cases, the processing of the financing decision may be postponed until the next weekday.
 
Do I need to use all the financing I applied for? 

You don't need to use all the financing you applied for, so you can use only part of it if you wish.

When will I receive the first bill for my financing, and how often will I be billed? 

You will be billed about two weeks before the due date. The due date of the first bill is one month from the financing being used for payment. The first invoice always comes with no interest or charges.

Bills are sent monthly as paper invoices or e-invoices. You can order an e-invoice in your online bank. 

How do I order an e-invoice?  

You can order an e-invoice in your online bank:  

• Are you an OP banking customer? See the instructions on how to order an e-invoice here

• If you are not an OP banking customer, you can order an e-invoice from your own online bank.  

When ordering an e-invoice, select OP Corporate Bank Plc as the payee and OP Smart Contracts as the subject of invoice.

Where can I check my outstanding balance and minimum monthly instalment for the financing? 

The bill includes the items “buyer’s outstanding balance”, which states the entire outstanding loan as of the due date and the alternative minimum monthly instalment. If you wish, you can pay a larger sum than the minimum instalment to reduce the repayment time. 

You can check your agreement's payment information and outstanding balance by logging in to OP's online financing service. You can log in by using the online banking user identifiers of any bank. 

Go to OP's online financing service (in Finnish)

I am having problems with billing. Who do I contact?   

If you have not received a bill or are having trouble understanding it, please call our customer service at +358 10 252 5811.

How can I apply to change the due date of my monthly instalments? 

You can apply to change the due date of your monthly instalments in OP's online financing service. You can log in to the online service using the online banking user identifiers of any bank.

I want to pay a larger sum than the minimum instalment or repay the entire loan. What do I do?  

You can repay an amount larger than the minimum at any time at no additional cost. Use the reference number on your bill. You can also repay the entire outstanding loan balance at once. You can see the current date's outstanding balance and instructions for paying it in OP's online financing service.   

The total amount outstanding is also shown in the bill under “buyer’s outstanding balance”. If you want to use this amount to pay off the debt, please make sure you pay the amount on the due date marked on the bill.

How do I apply for a grace period, lower monthly instalment or change in the repayment plan?  

You get two grace months for your loan per calendar year. You can start using the grace month if your bill has not yet fallen due for payment. Please note that the grace months may not be consecutive months. If you want to use a grace period, contact our Customer Service at 010 252 5811.

If you are having temporary financial difficulties, you can apply to reduce your monthly instalment temporarily in OP's online financing service. You can apply for a change in the repayment plan for compelling reasons such as a significant decrease in your repayment capacity or a serious illness.

I have applied to reduce my monthly instalment. When will my application be processed?  

We process applications within about two weeks.

How do I terminate my financing agreement?  

The financing agreement is terminated once the loan is repaid in full. Check the total amount outstanding in OP's online financing service and pay off the loan after that. Use the reference number in your bill to pay off the outstanding balance. 

Go to OP's online financing service (in Finnish)

Can I buy insurance for my car or motorcycle directly in the service? 

You can buy statutory motor liability insurance and optional comprehensive motor vehicle insurance in the service for both a motorcycle and a car. To buy insurance in the service, you must first conclude a car or motorcycle sale.

After the seller submits a transfer notification, you have seven days to register your car or motorcycle. To register your new vehicle, you must have valid motor liability insurance for it. You can easily buy motor liability insurance directly in the service. 

If you wish to buy Pohjola Motor Vehicle Insurance or Pohjola Motorcycle Insurance for your current vehicle, the easiest way to do so is through our online insurance store. 

Buy Pohjola Motor Vehicle Insurance

Buy Pohjola Motorcycle Insurance

If I buy a used car or motorcycle in the service, do I need to buy insurance in this service as well?  

Using the service does not require you to buy insurance. If you wish, you can purchase the insurance later. However, please remember that the car or motorcycle must be registered within seven days of the transfer notification. The vehicle must have valid motor liability insurance before it can be registered.  

Will I get a discount and OP bonuses for the insurance if I am an OP customer?

Insurance purchased in the OP Smart Contracts service accumulates bonuses for OP cooperative banks' owner-customers just like Pohjola Insurance products purchased in other channels. Any discounts will also be taken into account in the insurance pricing.