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Pohjola Health Advisor service

Help for health concerns over the phone or in the app

Treatment when you need it

Talk securely with Pohjola Hospital experts, wherever you are. Get the treatment you need quickly and easily.


No more pointless visits to the doctor or wondering at home

A health care expert will evaluate your condition and refer you, if necessary, to a virtual doctor or an appropriate specialist.


For Pohjola Insurance customers

As a Pohjola Insurance customer, health advice is available to your free of charge in the application and on the phone.

Help in the app or over the phone 0100 5225

Contact Pohjola Hospital’s experts through the application or by phone on 0100 5225 if you fall ill or injury yourself.

Download the Pohjola Hospital app:

Health experts on your phone

“I’ve got the flu, should I see a doctor? I wouldn’t want to go and see a doctor for nothing.”

“Who should I turn to? Should I go to a GP, orthopaedist or a physiotherapist?"

“Does my insurance cover treatment, and is my insurance even valid? Will my insurance cover specialist consultation?”

Answers to these and other health questions are available in the Pohjola Hospital application or by phone on 0100 5225.

Do as follows if you fall ill or injure yourself:

  1. Contact Pohjola Hospital’s experts by phone or in the application’s chat.
  2. The expert will evaluate your symptoms and, if necessary, refer you to the appropriate care or a virtual doctor’s consultation. If you do not need to see a doctor, you will receive clear self-care instructions.
  3. If medical services subject to charge are required, you will be informed what your Pohjola Insurance insurance will cover. As a Pohjola Insurance insurance customer, you may also get a claim settlement decision while talking to the Health Advisor.
  4. If you need to make a doctor’s appointment, the Health Advisor will advise you regarding referrals or other documents needed.

The application will list the details of your Pohjola Hospital appointments, referrals, test results, vaccinations and prescriptions. You can also renew prescriptions or make an appointment in the application

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Help is near any day of the week

The service is available every day on our app from 10 am to 2 pm and by phone from 7 am to 11 pm. You can also leave a message to an expert at any time in the application.

Download the Pohjola Hospital app:

App Store

Google Play

Call Pohjola’s Health Advisor, tel. 0100 5225*.

*The cost of the call: the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

The health services are provided by Pohjola Hospital Ltd. The insurance services are provided by Pohjola Insurance Ltd.