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Pohjola Health Advisor service

Help for health concerns over the phone or in the app
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Get help quickly when something happens or you fall ill

When you need help, you can call Pohjola Health Advisor’s helpline or use the app to chat by text. When you contact the Health Advisor, an experienced healthcare professional will assess your symptoms and, if necessary, book an appointment with our partner doctors. You can also get a claim settlement decision immediately during your first contact, in which case you will not have to send a separate loss report.

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No more pointless doctor’s visits and uncertainty

Pohjola Health Advisor will help you decide whether you should see a doctor. You may not even have to book a doctor’s appointment, and your Health Advisor can give you clear instructions for home care. Please don’t hesitate to contact the Health Advisor about any concerns you may have about your own or your child’s health.

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For Pohjola Insurance customers

As a Pohjola Insurance personal insurance customer, health advice is available to your free of charge in the application and on the phone.

Help in the app or over the phone 0100 5225

If you fall ill or injure yourself, contact Pohjola Hospital’s health experts through the app or by phone on 0100 5225.

Download the Pohjola Hospital app:

Do as follows if you fall ill or injure yourself:

  1. The first thing to do is contact the Health Advisor by phone or in the Pohjola Hospital app.
  2. A healthcare professional will assess your symptoms and, if necessary, refer you directly to our partner doctor or a remote consultation to ensure that you receive appropriate care. If you don’t need to see a doctor, you will receive clear instructions for home care.
  3. If the healthcare services are subject to a charge, the Health Advisor will check what your Pohjola Insurance policy covers and whether you can make use of direct reimbursement. As a Pohjola Insurance insurance customer, you may also get a claim settlement decision while talking to the Health Advisor.

In addition to Pohjola Hospital, we co-operate with several partner doctors. The Health Advisor will always refer you to a partner that is right for your particular situation. When you see our partner doctor, you will only pay for the excess for the appointment, and our partner will fill in the claim on your behalf.

Pohjola Health Advisor in a nutshell:

  • Easy-to-access health advice on the phone and through the app
  • When you contact the Health Advisor first, you will only pay the excess, if any, for the appointment
  • Help with filling in the claim – we take care of the loss report on your behalf
  • Access the right care immediately – the Health Advisor will refer you directly to the appropriate professional or to a remote consultation

Help is near on any day of the week

Pohjola Hospital experts serve you daily 7-23 by phone and in the Pohjola Hospital mobile app chat.

Download the Pohjola Hospital app:

Call Pohjola’s Health Advisor, tel. 0100 5225*.

*The cost of the call: the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

The health services are provided by Pohjola Hospital Ltd. The insurance services are provided by Pohjola Insurance Ltd.