Flexible Consumer Credit and Special Consumer Credit

How to make changes to your loan

Find your loan details on OP-mobile or op.fi

Find your loan details on OP-mobile or op.fiTo see the current situation of your loan, log in to OP-mobile (or op.fi in Finnish or Swedish). You can check the following information:
 
  • current loan amount 
  • size of your next instalment
  • billing method 
  • due date 
  • interest rate

Checking your loan details is possible whenever you want. It also helps you to keep control of your finances in all situations.

Flexible Consumer Credit – draw down, repay, and draw down again

Flexible Consumer Credit is a loan that you can draw down into your account whenever needed. You will repay the used credit in the same way as the credit facility of your credit card. The repaid credit will then become available for re-use. You can draw down Flexible Consumer Credit into your account again within the agreed credit limit. It means that you don’t need to make a new loan application. 

After you have paid back all your Flexible Consumer Credit, the same loan amount remains available to you. 

To make a drawdown, log in to OP-mobile (or op.fi in Finnish or Swedish).

Changing your repayment plan

It is possible to change Special Consumer Credit or Flexible Consumer Credit’s repayment plan during the credit term. You can change the payment amount or due date, or apply for an increase to Flexible Consumer Credit. You can also activate the annual grace month during which you will not need to repay the loan principal or pay interest. Grace month is free of charge, and it is the same month every year.

Apply for any change before the bill is created

Each loan repayment bill is created three weeks before its agreed due date. You can modify an upcoming repayment if its bill hasn’t been created yet. Apply for a change to your repayment plan in good time so that it can take effect from the repayment you want. 

How to apply for a change to repayment plan

You can change the repayment plan for Special Consumer Credit or Flexible Consumer Credit either on the op.fi service or by calling the Customer Service for unsecured credits.

Call Customer Service to change your repayment plan if:

  • you applied for the Special Consumer Credit or Flexible Consumer Credit on OP-mobile
  • you applied for the Special Consumer Credit or Flexible Consumer Credit on the op.fi service on or after 28 March 2022

In other cases, you can apply for changes to your repayment plan directly on the op.fi service.

Go to Customer Service for banking services

Make changes online

Make an extra loan repayment

You can also make extra repayments to pay back your loan faster. Extra repayments will not reduce the size of your monthly repayments but your total loan amount. They will shorten your total loan term. 

You can make an extra loan repayment yourself on OP-mobile or op.fi.

Extra loan repayment on op.fi

Making an extra repayment on op.fi is like paying any other bill. To find the payment details, go to your previous loan repayment bill. Enter your loan’s number under Payee’s account number.

The reference number for your loan repayment bills is always the same. Fill in the amount and due date. Then confirm the payment as usual.

To find the loan number, go to Loans and the loan in question. 

Extra loan repayment on OP-mobile

On OP-mobile, go to Loans to see your loan details. Select the loan to which you wish to make an extra repayment. To make an extra repayment, tap Information, then Make a loan payment and Extra repayment.

Want to pay off your loan in advance?

If you want to pay off your total loan amount in one go, please send us a message on OP-mobile or op.fi.

Include the following in your message:

  • the loan number

  • the number of the account to be used for the payment

  • the date you wish to pay off your loan

Customer service

In the application process, you have already agreed on the size and schedule of the repayments for paying back your loan. However, if something unexpected comes up, you can change your repayment plan. Please call our customer service at 010 252 745 (Mon–Fri 9–16.30).

Each loan repayment bill is generated three weeks before its agreed due date. You can modify an upcoming loan repayment, if its bill hasn’t been generated yet. 

If you applied for Flexible Consumer Credit on OP-mobile, you unfortunately can’t modify the loan yourself. In that case, please call our customer service.