Use of OP eServices

Frequently asked questions

Key code list – how can I get and activate a new key code list?

How can I get a new key code list?

We will automatically send you a new key code list when you have 20 key codes left on your current list.

If needed, you can also order a new list in the service.

Do the following:

1. Login to the service

2. Select Settings and management

3. Confirmation and devices

4. Order key code list

Alternatively, you can also collect a new key code list at an OP cooperative bank branch.


How can I change a new key code list?

You must always activate a new key code list at a bank branch or online.
To activate the new key code list online, you will need your old key code list which must have at least two (2) pairs of key codes left.

Do the following:
1. Login to the service
2. Select Settings and management
3. Personal online user identifiers
4. Replace key code list

Credentials – What should I do if my credentials were locked, fell into the wrong hands or I forgot them?

If your user identifiers or key code list has been locked due to your own typo, you can try to re-log into the service after 24 hours. Your user identifiers will be reactivated if you type them correctly when you log in next time. If you re-type wrong user identifiers, you can reactivate them by visiting an OP cooperative bank branch.

If you need to have your user identifiers reactivated in less than 24 hours or need new ones, visit your nearest OP cooperative bank branch.  Remember to take your valid personal ID document with you.

Credentials are your key to OP’s services. Do not give your credentials to any person.

If you suspect that your credentials have fallen into the wrong hands, deactivate them immediately by calling OP`s telephone service 0100 0500 (Mon–Fri 8 am– 22 pm, Sat 10 am - 16 pm, local network charge/mobile charge) or the Deactivation Service at +358 20 333 (24/7). Also report the incident to OP telephone service when it is open again.

Personal nature of credentials – Why are credentials personal?

The use of online user identifiers and OP service user identifiers is equivalent to your signature and all orders given, messages sent, applications submitted, and agreements concluded using your identifiers are binding on you in relation to the bank or other service provider.

If you want to do banking transactions for another person on his/her behalf, (s)he can give you access rights to his/her account by visiting a member cooperative bank branch, after which you can use his/her account using your credentials.