Corporate accounts

FAQ

How do I get a currency account for my company and what does it cost?

You can open a currency account for your company at your own OP cooperative bank. Book an appointment at op.fi and select as the subject: Services for corporate customers – Negotiations on payment transactions.

Book an appointment

How do I authorise access to a corporate account for an external service provider?

Due to the PSD2 Directive and the new Finnish Payment Services Act, OP offers a separate interface for external service providers to submit queries for customers’ account information and balance and initiate payment transactions with the customer’s authorisation.

Access to the corporate account is based on a contract between the company and the external service provider. The bank is not involved in such a contract in any way. The service provider submits a request message to OP’s PSD2 interface, which the company user authorised to access the account approves with his or her personal bank user identifiers. Before a user with permission to access to the account can authorise access to an external service provider, the user must be granted a separate additional access right from the account holder.

Granting additional access rights

Persons authorised to sign for the company may grant additional access rights individually for each account and user by notifying the account-holding bank either in person, by online message or by calling OP customer service at 0100 05151. 

The following information is required:

  • number of the account whose access rights you wish to change,
  • name and personal identity code of the person receiving the additional access right,
  • type of new additional access right: Account Information Service and/or Payment Initiation Service and/or Balance Enquiry Service
  • only persons with the right to access information on the account may be granted additional access rights to the Account Information Service only.
  • persons with broad rights to use and access information on the account may be granted additional access rights to all three of the Account Information, Payment Initiation, and Balance Enquiry Services.
  • the email address to which the electronic signature notification is sent.

The company is responsible for deciding which external services the user is authorised to approve. Users to whom this additional access right has been granted may approve access to the account by any external service provider, provided that the service provider is approved by the authorities.

For more information on external service providers

Your company’s customer information must be up to date so that you can make changes to the services your company uses. Please check that your customer information has been updated during the last 12 months. Your company’s representative can check and update your company’s customer information on the op.fi service.

Check and update your company’s customer information

How can my corporate account be closed and who is allowed to close it?

A person authorised to sign on behalf of your company can close a company account by filling in an online form after logging into the op.fi service.

Close a corporate account

You can also close a corporate account by calling our Telephone Service on 0100 05151, or sending us a message on op.fi.

Please give us the following information:

  • the number of the account to be closed and the requested closing date,
  • the number of the debit account for service charges and
  • where we can transfer any remaining funds, and the account holder’s name and account number.

When an account is closed, any services linked to it should be terminated or moved to another account.

What information can I find in the account balance and interest certificate?

You can retrieve the balance and interest certificate on the op.fi service for one corporate account and for one selected day at a time. Such a day may be the preceding day or a day before that.

The account balance and interest certificate shows you the account balance, advance entries, pre-authorisation holds, funds available for withdrawal, credit limit, intra-day limit, commission, deposit interest rate, default interest rate, tax at source, borrowing rate and the last entry date.

Log into the op.fi service to find account balance and interest certificates.

Download a balance and interest certificate

Why can a person with new access rights not see last year’s transactions?

Access rights start from the date they are added. This is why you cannot view previous account transactions and bank statements with new access rights. 

If you want the person with access rights to be able to view previous transactions too, the person authorised to sign for the company can request for this change by calling our Telephone Service on 0100 05151 or sending a message via OP's digital services.

Please let us know the start date for the access rights and the start date for viewing transactions.

Where do I get a bank statement for a closed account?

When an account is closed, a bank statement is created automatically, and it will be delivered by the same methods that have been determined in account details.

Log into the op.fi service to find the online balance statements for closed accounts.

If you are using the op.fi service for corporate customers, download bank statements here

If you are using the op.fi service for personal customers as a private trader, download bank statements here

If you want to order a paper bank statement after the account has been closed, please contact our Telephone Service on 0100 05151.

I want to change the access rights to a corporate account – How do I add or remove access rights?

The company’s digital services administrator can add, remove or edit the access rights of the company’s users by logging in to the op.fi service.

Add and edit access rights;

If your company does not have a designated administrator for digital services, the person authorised to sign for your company can give us the details of any person, whose access rights need to be added or removed, by calling our Customer Service on 0100 05151 or sending a message via OP's digital services.

Please give us the following information:

  • number of the account whose access rights you wish to change
  • the name and personal identity code of the person to be added or removed
  • whether the person should receive rights to obtain information or extensive access rights (extensive access rights allow the person to make payments)
  • the start date of access rights (the person will be able to view corporate account details from the date on which the rights are added)
  • the email address to which the electronic signature notification will be sent.

If the person receiving the access rights is not yet an OP customer, they must order their own OP Corporate User ID or verify their identity at an OP cooperative bank branch before access rights can be added.

Order an OP Corporate User ID

Your company’s customer information must be up to date so that you can make changes to the services your company uses. Please check that your customer information has been updated during the last 12 months. Your company’s representative can check and update your company’s customer information on the op.fi service.

Check and update the company customer information

How can a second account be opened for my company and who is allowed to open it?

The person authorised to sign for your company may open another payment transfer account on its behalf by calling our Customer Service on 0100 05151 or sending a message via OP's digital services.

Please give us the following information:

  • the name of the company for which the account is being opened
  • the person receiving access rights to the account (name and personal identity code)
  • the format and frequency of bank statements and
  • the email address to which the electronic signature notification will be sent.

Your company’s customer information must be up to date so that you can make changes to the services your company uses. Please check that your customer information has been updated during the last 12 months. Your company’s representative can check and update your company’s customer information on the op.fi service.

Check and update the company customer information

Why can I not find a bank statement on OP’s digital services?

Log into the op.fi service to find the bank statement.

Go to online balance statements

If you are unable to view bank statements, you can add them by calling our Customer Service on 0100 05151 or by sending a message via OP's digital services.
Please give us the following information:

  • the account number to which we will add the online balance statement and
  • how often you want the online balance statement to be created (daily, twice a month, four times a month or on the last business day of the month).

What is an online bank statement?

The online bank statement is a numbered bank statement eligible for accounting.  You can apply for an online bank statement on OP eServices with a certain period or an online bank statement number. The online bank statement can also be found in the account records of OP Business mobile.

I do not have a bank statement – Where can I get a new one?

If a bank statement has not been created for you on OP eServices, please check that there have been transactions on your account. A bank statement will be created only for those days and months when the account has had transactions.

If the account has not had any transactions, no bank statement will be created. If the account has had transactions but you still cannot find the bank statement, contact OP telephone service at 0100 05151.

Why are service charges billed instead of debited to the account?

If you receive a bill for the service charges and they are not directly debited to your account, there is no debit account in your settings. In these cases, call OP telephone service at 0100 05151 or send an online message, and let us know your debit account number for service charges.

How can I edit the delivery method or creation interval of bank statements?

The person authorised to sign for your company may request for changes in the bank statement creation interval by calling OP telephone service at 0100 05151 or by online message. 

Why have the references not been itemised in the bank statement?

If your company has a Reference Service Agreement in force, the transactions have not been itemised in the bank statement. You can find the itemised references in the separate transaction list. If you want to view itemised transactions, the reference agreement should be removed. 

Why can I not retrieve a real-time balance of the account?

On OP eServices, the account balances are always real-time balances. If you use a separate bank connection software and you have access rights to the account, you need to contact your software vendor and check the software settings. 

Why can I not see the last day’s transactions in the bank statement? Why can I first see the transaction on the following day’s bank statement?

Bank statements are created only for business days, at around 21.00. If a transaction has been made later, it will be entered for the following day. Transactions entered during weekends and public holidays are shown in the online balance statement on the following business day.

How much does a corporate account cost? Is opening a corporate account subject to a charge?

Service charges for a corporate account depend on the services linked to the account, and on transactions. Your OP cooperative bank will provide you with a valid list of service charges and fees. 

What are my service charges made up of?

You can view the service charges in your bank statement or in your account transactions.