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11.7.2025 13:00

Right now: Beware of scam calls made in OP's name

Several customers of OP have reported phone calls made from foreign numbers, in which the caller claims that they are a bank employee, for example. The caller states that there have been suspicious transactions in the customer's account.

Calls of this kind have been received from foreign and Finnish numbers. The caller speaks fluent Finnish, may be a person or a recording, and typically claims to be a bank employee or cybersecurity representative.

For example, the caller may claim that somebody outside Finland is making a payment from the customer's account or taking out a loan in the customer's name. For this reason, the customer is urged to prevent this or transfer their money to a ‘secure account’ by confirming the payment or revealing their banking user ID to the caller. In reality, the customer is duped into confirming a payment made by a criminal and giving their banking user identifiers to a criminal.

One of the scam calls was described as follows: "First, there was a recording claiming suspicious activity in the account and requesting the customer to select number 1 to connect to OP's security number for investigation. When the customer did this and the call was connected to a scammer, the customer was asked to identify themself with their online banking user ID in order to prevent any credit transfers."

What should you do if you receive a scam call?

  • Stay calm. Scammers want to make you panic and create a sense of urgency by claiming that your money is at risk in some way and that you must act immediately.
  • Remember that the bank will never ask your online banking user ID or password via phone or message.
  • The bank doesn't have any 'secure account' where you could transfer funds to keep them safe. In such a situation, your money will always end up in the scammer's account. 
  • Check the correct Customer Service number on your bank's homepage.
  • If you use OP-mobile, you can request confirmation of call details during the phone call

Read our instructions on how to confirm phone calls: Confirming a phone call

Do as follows if you suspect that your user ID has fallen into the wrong hands

If you suspect that your user ID has fallen into the wrong hands, deactivate your user ID by calling 0100 0500 (personal customers) or 0100 05151 (corporate customers). Our Customer Service is open Mon–Fri, 8–16. Outside these times, call OP Deactivation Service on 0100 0555; this service is open 24/7. Be sure also to call the Customer Service during service hours to report the incident.