Accessibility statement

This is the accessibility statement for insurance and claims services for corporate customers logged in on the op.fi website. The website is provided by Pohjola Insurance Ltd. Its accessibility has been assessed by accessibility experts working for Pohjola Insurance on a project basis and by means of self-assessments of web accessibility.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).

Provisions on accessibility requirements are specified in the Act on the Provision of Digital Services.

This accessibility statement was created on 1 January 2021 and last updated on 20 February 2025.

Accessibility status

This website partly fulfils the requirements.

Please see below for a list of non-conformities and exceptions applicable to the requirements.

Non-accessible content

Insurance and claims services for corporate customers have been largely redesigned to meet accessibility requirements. Known accessibility issues are listed below.

Insurance and claims itemisations as well as policy documents, claim settlement decisions and other insurance documents that have been created using old technology do not meet accessibility requirements. We can send policy documents, claim settlement decisions and other insurance documents to the customer by post too. 

The service for occupational accident and disease statistics does not fully meet accessibility requirements, but the same statistics are available in the service as Excel spreadsheets.

The claim form of Health Insurance for companies uses old technology and is not accessible.

Accessibility requirements specified in the WCAG (Web Content Accessibility Guidelines) which the site does not yet fully meet are listed below.

Accessibility issues in insurance services

Transactions

  • WCAG 1.3.1 Info and Relationships
  • WCAG 1.3.2 Order affecting meaning
  • WCAG 2.4.4 Link Purpose (In Context)
  • WCAG 4.1.2 Name, Role, Value
  • WCAG 4.1.3 Status Messages

Payroll declaration for special groups

  • WCAG 1.4.10 Reflow
  • WCAG 1.4.13 Content on Hover or Focus
  • WCAG 1.4.4 Resize Text
  • WCAG 2.4.1 Bypass Blocks
  • WCAG 2.4.4 Link Purpose (In Context)
  • WCAG 2.4.6 Headings and Labels
  • WCAG 2.5.2 Pointer Cancellation
  • WCAG 2.5.3 Label in Name
  • WCAG 3.3.2 Labels or Instructions
  • WCAG 3.3.4 Error Prevention (Legal, Financial, Data)
  • WCAG 4.1.1 Parsing
  • WCAG 4.1.3 Status Messages
  • WCAG 2.1.1 Keyboard
  • WCAG 2.2.1 Timing Adjustable
  • WCAG 1.4.3 Contrast
  • WCAG 1.4.11 Non-text Contrast

Employee insurance card

  • WCAG 1.3.1 Info and Relationships
  • WCAG 1.3.2 Order Affecting Meaning
  • WCAG 4.1.2 Name, Role, Value
  • WCAG 4.1.3 Status Messages

Policy details (excl. the property and general liability insurance and occupational accidents and diseases insurance pages, which are accessible)

  • WCAG 1.3.1 Info and Relationships 
  • WCAG 1.3.2 Meaningful Sequence
  • WCAG 1.4.3 Contrast
  • WCAG 1.4.10 Reflow
  • WCAG 1.4.12 Text spacing
  • WCAG 2.4.3 Focus Order
  • WCAG 2.4.6 Headings and Labels
  • WCAG 3.2.4 Consistent Identification
  • WCAG 4.1.2 Name, Role, Value
  • WCAG 4.1.3 Status Messages

Accessibility issues in claims services

Loss reports

  • WCAG 1.3.1 Info and Relationships
  • WCAG 2.4.3 Focus Order
  • WCAG 3.3.2 Labels or Instructions
  • WCAG 4.1.2 Name, Role, Value

Accessibility issues in insurance and claim documents, printouts and forms

  • WCAG 1.1.1 Non-text Content
  • WCAG 1.3.2 Meaningful Sequence
  • WCAG 1.4.12 Text Spacing

Content to which accessibility requirements are not applicable

Insurance services for corporate customers do not include content to which accessibility requirements do not apply.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, Finnish Transport and Communications Agency Traficom. 

Contact information of the regulator

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000