Pohjola Insurance - Terminating an insurance policy and other changes to insurance policies

Terminating an insurance policy issued by Pohjola Insurance must be done in writing. Most changes to your insurance policies can be done easily by calling our customer service.

Changes to insurance policies

If you want to make changes to your policies, such as naming another beneficiary, changing your comprehensive motor vehicle insurance cover or choosing a new deductible, contact our customer service.

Call 0303 0303

If you are able to use our services in Finnish or Swedish, you can also make changes to your policies at op.fi.

 

Terminating the insurance can affect your benefits 

Before terminating an insurance policy, please note that you may not be able to purchase a similar policy again. Before terminating, make sure that you do not weaken your insurance cover by terminating a useful policy.

Please also note that terminating an insurance may affect the future coverage of previously suffered losses and the validity, prices and loyalty benefits of your other policies.

If you are unsure of the effects of terminating a policy, get in touch with our customer service before terminating the policy.

How does terminating an insurance policy affect my loyalty discounts?

Terminating an insurance policy can affect your household’s loyalty discounts. You are entitled to a discount if your household has policies from at least three different insurance groups. 

Check the effect on your loyalty discounts by selecting your age group

18 to 27 years old
If you have policies from only one or two insurance groups after terminating the policy, your household is no longer entitled to the 21% loyalty discount for ages 18 to 27 or the possible additional 3% owner-customer discount. If you are not an owner-customer, you also lose the additional benefit in your life insurance.
28 to 69 years old
If you have policies from only one or two insurance groups after terminating the policy, your household is no longer entitled to the 7% loyalty discount, possible additional 3% owner-customer discount or additional benefit of life insurance.
Over 69 years
If you have policies from only one insurance group after terminating the policy, your household is no longer entitled to the 7% loyalty discount, possible additional 3% owner-customer discount or additional benefit of life insurance.

See how you can optimise your insurance cover, get the most out of our loyalty benefits and save on your insurance premiums  

Check your insurance cover if your circumstances have changed and update your coverage

 You can influence how much you pay by ensuring that your insurance cover is suitable for your circumstances. With comprehensive and up-to-date cover, you are prepared in case of costly losses and damage and pay only for the insurance you really need.

Check your current insurance cover on the My policies page. If you want to discuss your insurance needs or have other questions, contact our customer service.

Call 0303 0303

Call prices: €0.0835 per call + €0.12 per minute (incl. VAT). Call rates also apply to queueing.

If your finances are tight, you can change the number of instalments or ask for an extension on your insurance bills

If you pay the insurance premium in a single instalment, you get a 2.5% mode of payment discount.
If the instalments on your insurance premium seem too high, you can divide the payments into smaller instalments. You can pay insurance premiums in one, two, three, four, six or twelve instalments at no additional cost. If you want to pay the premium in 12 instalments, you need a valid e-invoice agreement. 

If your finances are tight, you can ask for an extension on your insurance bills 

You can lower your insurance premium by increasing the deductible

You can influence the amount of your insurance premium by increasing your deductible. You can change the deductible of comprehensive motor vehicle insurance and luggage insurance online at op.fi. From your insurance policies, select the policy you want and choose Edit the insurance. 

 

If you want to change the deductible of other insurance policies, contact our customer service.

As a prime customer, you get discounts on insurance premiums

Are you using your prime customer benefits? As a prime customer, you get a 7% discount on home, property and personal insurance. You also get 50 % increase in the amount of compensation in life insurance or a 25 % discount on the price of life insurance, depending on the product​.

OP bonuses are used to cover insurance premiums – you can save by pooling your banking and insurance
When you use OP for your banking and insurance needs, your OP bonuses can be used for your insurance premiums. You also earn additional OP bonuses for your insurance business.
 
As an owner-customer, you also get:
  • An additional 3% discount on your insurance premiums
  • The free Product Protection Insurance, which is automatically included in the OP Classic, OP Gold, OP Platinum and OP Duo cards held by owner-customers
  • A deductible benefit of 250 euros in losses or damage due to fire, natural phenomena and theft and covered by MyHome Insurance.

How can I terminate my insurance policy online?

You can terminate an insurance policy by messaging us in OP's digital services. In the message, state that you wish to terminate one or several insurance policies. Include the details of all insurance policies you want to terminate. 
 
We need the following information:
  • Names of the policies to be terminated 
  • Policy numbers
  • The date you want the termination to take effect.
 
The termination date of the policy cannot be before the date when the message was sent.
 
As a confirmation of the terminated insurance cover, you will receive the policy document and an updated bill with a new due date. The list of Policies on your OP eServices will be updated following the termination within a few working days. If the insurance has several policyholders, each policyholder must confirm the termination separately in a message to us.  
 
If you have any questions regarding insurance policies, our customer service will be happy to help you Mon-Fri at 8-17.  
 
Call 0303 0303