Cards contact details

OP Deactivation service (24/7): 0100 0555

Calls from abroad +358 100 0555 (24/7).

OP Corporate Gold deactivation service: 0800 15 5777 (24h) (Weekdays 9 am - 4 pm in Finnish, Swedish and English, other times in English and Swedish only).

Find out what to do when you've lost your card

Visa

Customer service 0100 0500 (Mon.–Fri. 8 am–7 pm)

  • card applications
  • questions related to card use
  • card or PIN renewals
  • use of credit and billing
  • changes to agreements (e.g. changes in monthly payment and due date)

OP-Visa Platinum Customer Service 0100 0510 (24h)

  • OP-Visa Platinum customer service 24/7
  • deactivation service 24/7
  • insurance services (1. Travel Insurance, Travel Cancellation Cover and Product Protection Insurance (Pohjola Insurance) Mon-Fri 8-18. 2. Rental Car Insurance (AXA) Mon-Fri 9-17)
  • ID-Theft Mon-Fri 9-17 (in English 24/7)
  • Concierge service, Priority Pass and Recovery service for a lost key Mon–Fri 9–22, Sat 10-18.

OP-Visa Gold Customer Service 0100 0510 (24h)

  • OP-Visa Gold customer service 24/7
  • deactivation service 24/7
  • insurance services Travel Insurance and Rental Car Insurance (AXA) Mon-Fri 9-17. Product Protection Insurance (Pohjola Insurance) Mon-Fri 8-18.
  • ID-Theft Mon-Fri 9-17 (in English 24/7)
  • Concierge and LoungeKey Mon–Fri 9–22, Sat 10-18

OP Visa Business Card 0100 05151 (Mon.–Fri 8 am–4 pm)

  • OP's corporate and payment services
  • online payment (Visa Secure)

Mastercard

Mastercard customer service 010 252 7020
(Mon–Fri 8 am - 7 pm)

  • questions related to card use
  • card or PIN renewals
  • use of credit and billing
  • changes to agreements (e.g. changes in monthly payment and due date)
  • Mastercard Identity Check online payment

OP Corporate Gold customer service 010 252 0520
(Mon-Fri 9 am - 5 pm)

asiakaspalvelu@corporategold.fi

  • questions related to the use of the card
  • billing
  • ordering a card to replace a damaged one
  • ordering a PIN
  • Mastercard Identity Check online payment
Call rates

OP personal telephone service at 0100 0500 (in Finnish):

  • mobile charge based on your telephone service provider's price list or
  • standard local network charge.

The charge for calls to OP Financial Group numbers beginning with 010:

  • €0.0835 per call + €0.167 per minute from land-line phones in Finland (VAT included)
  • €0.0835 per call + €0.167 per minute from Finnish mobile subscriptions (VAT included).