Cards contact details

OP Deactivation service (24/7): 0100 0555

Calls from abroad +358 100 0555 (24/7).

OP Corporate Gold deactivation service: 0800 15 5777 (24h) (Weekdays 9 am - 4 pm in Finnish, Swedish and English, other times in English and Swedish only).

Find out what to do when you've lost your card

Visa

OP-Visa customer service for cards beginning with 4324 (09) 6964 6015
(Mon.–Fri. 8 am–6 pm)

New OP Card Customer Service for cards beginning with 4010 0100 0500

(Mon.-Fri. 8 am-7 pm)

  • questions related to the credit card's use
  • use of credit facility and changes in the credit account (e.g. due date, monthly payment etc.)
  • billing

Customer service 010 253 1333
(Mon.–Fri. 9 am–4 pm)

  • card applications
  • changes to agreements (e.g. changes in monthly payment and due date)
  • applying for a card to replace the damaged one
  • ordering PIN

OP-Visa Help Line (Credit, Credit/Debit) (09) 6964 696
(24/7)

  • handling emergency situations for credit cardholders
  • acute problems and questions related to the use of credit cards
  • online payment by credit private customers (Verified by Visa)

OP-Visa Platinum Customer Service

for cards beginning with 4324 
(09) 6964 6410 (24/7)

for cards beginning with 4010
0100 0510 (24h)

  • OP-Visa Platinum customer service
  • deactivation service
  • insurance services
  • ID-Theft
  • concierge service

OP Visa Business Card 0100 05151
(Mon.–Fri 8 am–6 pm)

  • OP's corporate and payment services
  • online payment (Verified by Visa)

Mastercard

Mastercard customer service 010 252 7020
(Mon–Fri 8 am - 19 pm)

  • questions related to the use of the card
  • use of credit facility and change to the credit account (e.g. due date, monthly instalment etc.)
  • billing
  • ordering a card to replace a damaged one
  • ordering a PIN
  • Mastercard SecureCode online payment

Mastercard customer service 010 252 0520
(Mon-Fri 9 am - 5 pm)

asiakaspalvelu@corporategold.fi

  • questions related to the use of the card
  • billing
  • ordering a card to replace a damaged one
  • ordering a PIN
  • Mastercard SecureCode online payment
Call rates

OP personal telephone service at 0100 0500 (in Finnish):

  • mobile charge based on your telephone service provider's price list or
  • standard local network charge.

The charge for calls to OP Financial Group numbers beginning with 010:

  • €0.0835 per call + €0.167 per minute from land-line phones in Finland (VAT included)
  • €0.0835 per call + €0.167 per minute from Finnish mobile subscriptions (VAT included).