Cards contact details

OP Deactivation service (24/7): 0100 0555

Calls from abroad +358 100 0555 (24/7).

OP Corporate Gold deactivation service: 0800 15 5777 (24h) (Weekdays 9 am - 4 pm in Finnish, Swedish and English, other times in English and Swedish only).

Find out what to do when you've lost your card

Visa

New OP Card Customer Service for cards beginning with 4010 0100 0500

(Mon.-Fri. 8 am-7 pm)

  • questions related to the credit card's use
  • use of credit facility and changes in the credit account (e.g. due date, monthly payment etc.)
  • billing

OP-Visa customer service for cards beginning with 4324 (09) 6964 6015
(Mon.–Fri. 8 am–6 pm)

Customer service 010 253 1333
(Mon.–Fri. 9 am–4 pm)

  • card applications
  • changes to agreements (e.g. changes in monthly payment and due date)
  • applying for a card to replace the damaged one
  • ordering PIN

OP-Visa Help Line (Credit, Credit/Debit) (09) 6964 696
(24/7)

  • handling emergency situations for credit cardholders
  • acute problems and questions related to the use of credit cards
  • online payment by credit private customers (Verified by Visa)

OP-Visa Platinum Customer Service 0100 0510 (24h)

  • OP-Visa Platinum customer service 24/7
  • deactivation service 24/7
  • insurance services
  • ID-Theft
  • concierge service ja Priority Pass

OP-Visa Gold Customer Service 0100 0510 (24h)

  • OP-Visa Gold customer service 24/7
  • deactivation service 24/7
  • insurance services
  • ID-Theft
  • LoungeKey

OP Visa Business Card 0100 05151
(Mon.–Fri 8 am–6 pm)

  • OP's corporate and payment services
  • online payment (Verified by Visa)

Mastercard

Mastercard customer service 010 252 7020
(Mon–Fri 8 am - 19 pm)

  • questions related to the use of the card
  • use of credit facility and change to the credit account (e.g. due date, monthly instalment etc.)
  • billing
  • ordering a card to replace a damaged one
  • ordering a PIN
  • Mastercard SecureCode online payment

Mastercard customer service 010 252 0520
(Mon-Fri 9 am - 5 pm)

asiakaspalvelu@corporategold.fi

  • questions related to the use of the card
  • billing
  • ordering a card to replace a damaged one
  • ordering a PIN
  • Mastercard SecureCode online payment
Call rates

OP personal telephone service at 0100 0500 (in Finnish):

  • mobile charge based on your telephone service provider's price list or
  • standard local network charge.

The charge for calls to OP Financial Group numbers beginning with 010:

  • €0.0835 per call + €0.167 per minute from land-line phones in Finland (VAT included)
  • €0.0835 per call + €0.167 per minute from Finnish mobile subscriptions (VAT included).