Tietoturvatiedote

22.6.2023 10:32

Warning: Phishing messages ask you to call a scam phone number

Messages are being sent in OP's name claiming that a mobile app is being installed on a new device, and asking you to call a number specified in the message. The phone number doesn't belong to OP; instead, it will be answered by a criminal who is trying to phish the caller's banking user identifiers. The messages appear in the same message chain as genuine messages from OP.

Scam messages spreading right now:

  • ask you to call a number specified in the message
  • claim that there has been a suspicious login
  • ask you to check a payment 
  • claim that there has been suspicious activity on your account and ask you to check a payment via a link provided in an email message
  • include a link to a phishing website whose address resembles OP's real website, but with spelling differences. 

Using stolen IDs, the criminals will attempt to make fraudulent payments and gain access to the victim’s Mobile key. 

Also beware of scam messages circulating in the name of the tax authorities. Via these messages, criminals are trying to phish for user identifiers and payment card details by referring to, for example, a tax refund. 

The scam messages may look like this:

Please note that phishing messages may be in the same message chain as genuine SMSes from OP.

If you get such a message, do not click on the link in the message. Because cybercriminals often change the content of their scam messages, other kinds of scam messages may also be in circulation.  

If you suspect that your user ID has fallen into the wrong hands, deactivate your user ID by calling 0100 0500 (personal customers) or 0100 05151 (corporate customers). When our Customer Service is not available, please call the OP Deactivation Service at +358 100 0555. It is available 24/7. In addition, be sure to call our Customer Service during service hours to report the incident.  

This is how our messages differ from scam messages  

We never send you messages with a link to the bank’s login page. The bank will never ask you about your user ID or card details through messages. Such messages are scams – do not click on the links in the messages.  

Even when receiving or cancelling a payment, you do not need to log in via a link, confirm with codes, or give your details. If you are asked to do this, contact the bank's Customer Service.  

Please remember these seven things when banking online  

  1. Do not go to an online bank through a link you have received or a search engine. The message directing you to the login page is a scam. Search results in Google, Bing or another search engine may also direct you to a scam website. To avoid this, type the address into the browser’s address bar.  
  2. Check the address. Always make sure that you are at www.op.fi. Do not enter your identifiers into a site if you are not sure that it is genuine.  
  3. Keep your user ID and password to yourself. The bank will never ask you to provide your user ID over the phone or by SMS or email.  
  4. Do not open email or SMS attachments sent in the bank’s name. Contact your bank’s Customer Service to verify that the attachments are genuine.  
  5. If a person you don’t know asks you to install an application, do not install it. Install the software yourself through your device’s app store.  
  6. Do not confirm transactions if you are not certain that you made them yourself. Always read confirmation requests with due care – if there is anything that does not match, do not confirm anything.  
  7. Please ask in case of doubt. If a contact or message is suspicious or your online bank's login page is not working in the usual way (for example, login with Mobile key is not working), please contact your bank before doing anything else.