Security

How to protect yourself from scammers? On this page, you'll find the latest information on scams, as well as tips on how to avoid falling for them. We'll also tell you what to do if you suspect that you've fallen victim to a scam and need assistance.

Have you fallen victim to a scam? Here's what you should do.

Anyone can fall victim to a scam. Don't hesitate to ask for help.

Call our Customer Service

Personal customers: 0100 0500. Corporate customers: 0100 05151. Our Customer Service is open Mon–Fri, 8.00–16.00.
At other times, call the Deactivation Service at 0100 0555

Deactivate your OP user ID and payment card. The Deactivation Service is open 24/7.
Report the matter to the police.

Follow the instructions given by the authorities.

Read detailed instructions on what to do

What's new

Siirry tietoturvan uutisarkistoon

How to spot scam messages and calls? What about scam websites?

Knowing how to spot scams will protect you from financial loss.

Scam message

Did you receive a message urging you to act quickly or asking you for personal information?

How to recognise scam messages

Scam call

Is the caller asking you for your banking user ID or to transfer money?

How to recognise scam calls

Scam website

Did you receive a link to a website where you can make payments or enter your banking details?

How to recognise scam websites

How you can keep your money and information secure

We share 11 practical tips on how to use online banking services securely and stop criminals from accessing your personal data.

See our tips on how to avoid scams

Learn more about different types of scams

Scams in online second-hand stores

Scammers also use online second-hand stores – be careful when buying and selling.

Malicious software

Scammers spread malicious software, or malware, using links and attachments to gain access to your personal data and banking details.

Romance scams

Love can blossom online – but what if the charmer is a cheat?

Investment fraud

Investor: look before you leap and avoid fraudsters!

Loan scam

A cybercriminal may pose as a lender, taking all the money you have left after you’ve paid the initial ‘fees’.

Police impersonators

Police impersonators prey on people’s concerns and fears.

Phishing

Phishing means attempts by scammers to obtain other people’s personal data, online bank user identifiers, payment card details or computer and software user identifiers for their own use.

Information leakage, data breach and identity theft

Data breaches, information leakages and identity thefts are occasionally reported in the media. But do you know what these are actually all about?

Scams targeting businesses

It is always a good idea to be attentive. That said, professional scammers tend to operate to their own annual schedule, and staying alert during the vacation season is particularly important.