Accessibility of the OP Online Payment service

This statement concerns the accessibility of the OP Online Payment service.

The online store or payment service provider sends users directly to the payment path at OP Online Payment is provided by OP cooperative banks and OP Corporate Bank. The provisions on accessibility are included in the Act on the Provision of Digital Services.

This accessibility statement was created on 17 September 2020.

Accessibility of the digital service

OP Online Payment does not meet all accessibility requirements. However, the identified issues do not prevent using the service for its primary purpose of making payments. Accessibility issues in the service include the following: the site’s colour contrasts do not fully meet accessibility requirements, the site is not fully compatible with all assistive technology, such as screen readers, and there are issues in keyboard use. These issues will be corrected once OP Financial Group’s latest library of user interface elements is adopted. The estimated timetable for adopting the library is by the end of 2020.

Website accessibility has been assessed by means of self-assessment and by accessibility experts working for OP on a project basis.

Non-accessible content in the digital service (based on WCAG criteria)

Non-accessible content and issues

WCAG 2.4.6 Identification: Label for the key code field is defined only as “****”, making it difficult for screen reader users to understand the meaning of the field.
The number of remaining key codes is not indicated in the field.

WCAG 1.3.2, 2.4.3 Identification: Focus is not automatically moved to the Read more about Mobile key dialogue but remains on the original page. The dialogue is difficult to navigate using a screen reader and keyboard.

WCAG 1.4.3, 1.4.11 General, contrasts: Issues in the contrast ratios between text and background and in the contrast ratios between user interface components and graphic elements.

WCAG 1.3.1, 1.3.2, 2.1.1, 2.4.3 Approving payments: Accordion menus are not included in the tab order, which means that keyboard users cannot access them to view details of the payment. In addition, the accordion menu headers are not HTML headers, making the page hierarchy slightly difficult to understand.

WCAG 3.3.2 Approving payments: Label is missing for the field that asks whether a message is to be sent to the user’s bank statement.

Unreasonable burden

Sales of OP’s online payment button service ended on 31 March 2020 and existing contracts will run until 30 September 2021, after which the service will be retired. OP Online Payment replaces the old OP online payment button service in its entirety and will continue to provide a functioning service in the future.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
Tel. (switchboard) 0295 016 000