OP Financing Customer Self-service Portal

This accessibility statement applies to the OP Financing Customer Self-service Portal at rahoitus.op.fi.

The accessibility of the OP Financing Customer Self-service Portal was assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment with regard to digital accessibility.

The following systems were tested as part of the self-assessment exercise:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 10 December 2020 and last updated on 16 December 2021.

Accessibility of the digital service

The OP Financing Customer Self-service Portal does not currently comply with digital accessibility standards. The non-compliances and exemptions are listed below.

Non-accessible content

Accessibility issues with the website include colour contrasts, which do not currently fully satisfy the relevant standards. Some parts of the website do not yet fully support the use of assistive technology such as screen readers, and there are some problems with keyboard navigation. The website also lacks, for example, text alternatives for graphic elements.  These issues are listed in more detail below.


1.3.1 Info and Relationships

1.3.2 Meaningful Sequence

1.3.5 Identify Input Purpose


1.4.3 Contrast (Minimum)

1.4.11 Non-text Contrast

Keyboard Accessible

2.1.1 Keyboard


2.4.2 Page Titled

2.4.3 Focus Order

2.4.4 Link Purpose (In Context)

2.4.6 Headings and Labels

2.4.7 Focus Visible

Input Assistance

3.3.1 Error Identification

3.3.2 Labels or Instructions


4.1.2 Name, Role, Value

4.1.3 Status Messages

Accessibility issues that would be a disproportionate burden to fix

We plan to fix all critical issues identified by the accessibility testing of the OP Financing Customer Self-service Portal by 30 June 2022.

Issues categorised as ‘critical’ prevent the use of an essential function of the website or have a significant effect on its accessibility.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
Tel. (switchboard) 0295 016 000