Continuing power of attorney

Who will run your errands – and how – if your functional capability or the functional capability of a loved one decreases temporarily or permanently? With a continuing power of attorney, you can allow someone else to do certain things on your behalf.

How to get started

Do as follows once the continuing power of attorney has been approved by the Digital and Population Data Services Agency:

1. Book an appointment

Contact Customer Service to book an appointment at the principal's account-holding bank to manage the matters specified in the continuing power of attorney.

  • Over the phone, we can book an appointment at the branch or, for OP Pohjola customers, an online meeting. We can also assist in matters related to a continuing power of attorney. However, we can't perform any banking transactions related to a continuing power of attorney, because customer identification is not strong enough over the phone.

    Contact Customer Service

  • An online meeting is a flexible option to OP Pohjola customers, especially as the principal's bank could be anywhere in Finland.

    Contact Customer Service to book an online meeting at the principal's account-holding bank.

    You can join an online meeting either in the op.fi service or OP's mobile app.

    Read the online meeting instructions

  • If you want to meet our experts face to face, you can book an appointment at the principal's account-holding bank branch.

    A meeting is possible even if you are not yet an OP customer. If you do not send documents in advance with an online message, you can take them along, that is, the continuing power of attorney and decision on legal guardianship.

    Take a valid ID document, issued by the Finnish authorities, with you to the branch.

    Check the acceptable personal ID documents

2. Send the documents in advance

If you already are an OP customer, you can send documents to us before the meeting.

  • The authorised representative must send to the bank the confirmed continuing power of attorney and the power to attorney.

    You can send document with an online message. Scan the documents or take photos of them with your mobile phone or tablet. If you have booked a meeting for a bank branch, you can bring the documents along.

    Necessary documents:

    • power of attorney
    • confirmed continuing power of attorney

    Checklist for sending documents

    • Send the documents as PDF or JPG files.
    • Photograph or scan both sides of the documents.
    • Check that the documents are the right way up and the texts are clear enough to read.

3. Prepare for the meeting

To take care of the principal's banking transactions, you must agree on this with the bank.

  • The previous step contains more detailed instructions for sending documents. If you have booked a meeting for a bank branch, you can bring the documents along.

  • Bank cards and online banking user IDs are personal, and the authorised representative may not use the principal's user IDs or cards. The bank may grant the authorised representative access to the accounts and, if necessary, a separate payment card. We recommend that you go through any changes to the use of services with the authorised representative in advance.

  • You also retain the option of managing your affairs independently, and this is worth discussing in advance with the authorised representative.